- STORE REVIEWS
- PRODUCT REVIEWS
2008-07-11
5/5
"I ordered a pair of boots June 28th. Phenomenal price. Website said they weren't in stock, ETA approx 6-7 weeks. No problem.
One week later, I received a notice by mail saying they weren't in stock, ETA 6 weeks. Still not a problem.
July 10th, they're here, the right stuff, the right size. It didn't even take two weeks including ground shipping.
I've never ordered anything from anywhere that showed up more than a month early. I'm not complaining!
*edit - I just noticed a prepaid return postage label was included with my invoice. I won't be using it, but a nice touch."
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2007-10-20
5/5
"Great website, lowest price I found anywhere for the item. It shipped the day after I ordered it, got it the next day UPS Ground (their warehouse is in NJ, as am I). I had read some reviews about their "verification process", so just make sure I sent an e-mail to their customer service letting them know that if there were any questions or problems they should just let me know. I got an e-mail response within the hour letting me know it was going to ship that afternoon.
I couldn't be happier, wouldn't hesitate to order from Leisurepro again."
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5/5
"To begin with - if you're not already aware - there is a company called Clevo at http://www.clevo.com.tw that makes high-end laptop computers. They are sold here in the US under the Sager, Hypersonic, and Alienware brands. Sager is more no-nonsense oriented, Alienware is more gaming oriented, Hypersonic is more artsy-fartsy oriented. What is nice about this arrangement, is that you have three companies that you can comparison shop between, and buy accessories from. Most importantly there are plenty of independent support forums for all three brands. Big plus for the consumer.
Having said that, before you buy anybody's laptop, make sure you have, in writing, the dead pixel policy for your particular system. For example, when companies that make LCD's make LCD's, the first one off the line may have zero dead or stuck pixels, and is sold as a grade "A" panel at a premium. The next one behind it may have four bad pixels, with only one in the center of a 3x3 grid, and that's sold as a "B" panel. The next one may have twelve bad pixels with three in the center, and that one is sold as a "C" grade el-cheapo panel. Any worse than that and it may be scrapped.
What this means to laptop purchasers is that if you buy a computer from an online retailer and it looks like it has the chicken pox when you turn it on and you call to complain, you may find out the hard way that they consider that a good screen, and your only option is to return the system for a 20% restocking charge.
With Hypersonic you can specify zero dead pixels, and they do seem to stand behind that guarantee. If you're retouching a photograph one day and you can't quite get rid of that zit on somebody's forehead and you realize your heretofore perfect screen has a stuck pixel, they'll take care of it for you.
I own / have owned several laptops over the past 9 years. With out exception, this has been the best computer, the most trouble-free, the best customer support, the most cutting edge, etc etc. Compared to other computers I've owned, this has not been the most expensive, either.
This past week I had to update it a bit. When I bought the computer, the whole +R vs. -R debate was raging, so I just bought a CD burner. Well, Toshiba finally started making burners that can read and write to/from either medium. I ordered it online from Hypersonic, asked a question or two of tech support over the phone with zero hold time, had it UPS ground the next day, popped it in no problems at all.
I'd buy from these guys again in a heartbeat. I wouldn't hesitate to recommend them to anybody looking for a high-end system."
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Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
Being trustworthy
Making decisions on their own
Resolving problems
Being easy to reach
Being knowledgeable
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
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Speed of web site
Web site being easy to use
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2005-03-25
2/5
"I purchased a powered USB hub with a serial port from USBGear / CoolGear (same people) in December. It arrived DOA, the power adapter was bad. I was completely underwhelmed with the product, absent users manual, and lack of drivers and technical data on their web site. I contacted their tech support and after being told to read the manual (none, remember), my trouble ticket was closed. So I returned the item for a refund.
I received the item back a month or so later with a good power adapter, and no refund. No replies to my e-mails, I am probably stuck with it.
In short, marginal product, no documentation, offensive technical support and no customer service. Never again."
Detailed Ratings
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Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Overall technical support
Resolving problems
Being trustworthy
Being easy to reach
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
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2005-02-09
5/5
"Great dealership. They don't have the typical Harley dealer attitude that I found to be such a turnoff at other dealerships I went to. They seem to be a smaller dealership, they don't have the most impressive retail storefront I've ever seen. But I think that's to their credit - it is refreshing to go to a Harley dealership where the bikes and riding are their main focus. They seemed less interested in selling me a bike than making sure I enjoyed myself on what I was riding. Also, they were very dedicated to their Buell line, much more so than any other dealership I found. Demo rides are no problem - I told them I was curious about Buell and within 30 minutes I was on a new XB. Very personable sales people, no pressure, no sales pitches, no markups. I wouldn't hesitate to buy another bike from them.
Bottom line, if you're looking for overpriced T-shirts, go to a flashier dealership. If it's about riding, go see these guys."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Making decisions on their own
Being knowledgeable
Being easy to reach
Resolving problems
Being trustworthy
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
2005-02-04
4/5
"Overall, OK phone service, but terrible customer support. I have Nextel through work, and all their phones have a feature where you can have a second line on your work phone that is billed to you personally. One number for work, one number for me, no grief and aggrivation over personal calls on the company bill, or carrying two phones. Neat idea, in theory. In practice, "Alternate Line Service" makes you a second-class customer. You're not eligible for equipment upgrades, you are condemned to dealing with Corporate customer support instead of regular-guy customer support, which has been a nightmare. I should have known when it took me almost two full months to get the service started. Overall, I am somewhat satisfied, but there are better choices for a cellular provider, better coverage and better prices. And the walkie-talkie thing is mostly a big pain in the butt."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Overall technical support
Being easy to reach
Being trustworthy
Making decisions on their own
Being knowledgeable
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
2005-02-04
4/5
"I didn't have a warm fuzzy when, 7 days after I ordered the item, I received an automated e-mail saying my item would ship in 2-3 days. After e-mailing to find out what was up, I received a response full of spelling mistakes, gramatical errors, without capitalization, indicating that the item was being drop-shipped from the manufacturer. Three days later the item showed up, as ordered, and in good condition. It took a few days longer than expected, but that is understandable. I was, however, charged ground shipping from CA to NJ, when in fact it shipped from just over 200 miles away. All in all, mostly satisfied."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
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