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preloader
2004-02-24
1/5
"I feel that this company needs to learn a bit more about customer service before continuing their business practices. I purchased a athlon xp2200 cpu combo w/motherboard and fan. The cpu is defective. I am holding on to it right now because Im waiting for the RMA to go through on the website, and the person who I purchased it for is without a working computer. I don't feel that I should have to pay for return shipping for a cpu that was defective. I recieved a defective CPU, it's not compubuzz's fault..... but it sure isn't the customers either. When instances such as this occur, the company must stand behind the products that they sell. I feel another CPU should be sent immediately along with paid postage and packing for the defective cpu. This a common business practice for 1st rate companies. If you want to develop a large customer base I would suggest changing your ways. Please knock off the return/restocking fees. That just ticks customers off. You should also chill out on the upgrades and bait and switch tactics, thats just plain annoying. I've ordered and been satisfied with this company before. This time I have a defective product, well see if compubuzz steps up to the plate with the 1st rate companies and promptly offers me a working product for what I paid."

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