- STORE REVIEWS
- PRODUCT REVIEWS
2005-02-10
1/5
"I placed an order with these guys that they claimed to have shipped on Jan 18, saying 5 to 10 day delivery. Two weeks later, nothing had arrived. I contacted them asking what was going on and requesting that they either give me a tracking number so that I could verify the package was actually shipped or give me a refund. They refused to do either and said wait another week. I did, still nothing. I contacted them again and demanded a refund. They ignored me. I finally had to dispute the charge through my credit card company to get my money back."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Making decisions on their own
Being knowledgeable
Being easy to reach
Resolving problems
Being trustworthy
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
