"However, they make it seem like you only pay 5 for the dr review then suddenly you “ paid a free trail” and they charging you 46 dollars. After the dr told me to ignore all that. Never shopping again. Terrible service , and I think the girl that called me was the same lady who was the “ manager “"
Hello TrinityMonae, Thanks for letting us know about this. We apologize for any frustration with the billing. We do mention the 7-day trial membership on the billing page and at several points in the user experience. We also send multiple notification and trial marketing emails, and a receipt email during the 7-day trial. We would love to take a look at your account to make sure that everything has been resolved. We will attempt to reach out to you privately here, to gather more account information, however you can also reach out to us from the Contact Us link on any of our webpages. We look forward to hearing back from you. Regards, JustAnswer Customer Care
JA-Support from JustAnswer.com has responded
Posted Jul-06-2021Thanks for letting us know about this. We apologize for any frustration with the billing.
We do mention the 7-day trial membership on the billing page and at several points in the user experience. We also send multiple notification and trial marketing emails, and a receipt email during the 7-day trial.
We would love to take a look at your account to make sure that everything has been resolved. We will attempt to reach out to you privately here, to gather more account information, however you can also reach out to us from the Contact Us link on any of our webpages.
We look forward to hearing back from you.
Regards,
JustAnswer Customer Care