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2023-04-03
1/5
Pixel 7 purchase
"I recently purchased a Pixel 7 phone from the Google store online, but unfortunately it arrived defective. The phone would not stay connected to WiFi or bluetooth for more than 2-3 minutes. I returned the phone for a replacement, but instead of a brand new phone as I expected, I received a refurbished one. Not satisfied with this, I returned it again, hoping to receive the new replacement the Google agreed I was entitled to.
The delivery of the new phone was delayed due to a mistake made by Google. Despite my attempts to resolve the issue, they refused to send the new phone until the issue was resolved on their end. This has been an incredibly frustrating and disappointing experience, as I have been left without a functioning phone for an extended period of time.
I am extremely disappointed with Google's customer service and the overall handling of this situation. I expected better from such a large and reputable company, and unfortunately, they have failed to meet even the basic expectations of a customer. I would strongly caution anyone considering a purchase from Google to be aware of their poor customer service and lack of accountability.
Still waiting"
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