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2015-02-12
1/5
"On 01/20/2015, I followed at ad on Google to a company called TheNaturalOnline that advertised The Vitamin Code Raw for Women for $50.43 for a two pack of 240 vitamins or 480 vitamins total. Upon receiving the order, I only received one pack of 240 vitamins.
According to Marisa Hanky at TheNaturalOnline, ***-***-**** ext. 8, Google advertised their product incorrectly, and they refuse to honor Google's advertising because they did not place the ad through them; rather, they placed it with Amazon.com, and Google is pulling their advertising incorrectly. Moreover, they are doing this to almost all the other companies on this ad according to Marisa. Importantly, Marisa not only phoned me to tell me this, but she also placed it in writing via e-mail. Finally, I have experienced this problem with Google in the past, specifically AllStarHealth.com during the month of 08/2014, and they also stated Google was advertising this incorrectly.
AllStarHealth.com refused to send me the additional bottle as advertised on Google, although they did compensate me with a 50% discount. At that time, I filed a BBB report and an Attorney General report against AllStarHealth.com. Marisa at TheNaturalOnline.com stated that they brought this to Google's attention, but they also requested that I bring it to Google's attention. Therefore, I filled a complaint against Google with their State Attorney General’s office and the BBB. I received this response from Google on 02/12/2015:
“I'm sorry to hear that you didn't get both bottles of vitamins. I personally use that formally and especially like that it includes raw enzyme blends, so I can understand why you'd be disappointed not to receive both!
Contrary to what Marisa shared, Google does not promote products. Advertisers like TheNaturalOnline promote their products on Google. Some of our ads appear on Amazon, but again, these are not "Google's" promotions, but rather TNO's promotions on Google's platform. They create the ad text and they control their landing page promotion.
Due to your experience, I have raised their misleading practice to our advertising policies team, who will review their account for possible infractions and take any measures to ensure other users are not misled by the promotion.
Feel free to follow up through this forum if you have any additional questions about this.
Best,
Google BBB Team”
As a result of TheNaturalOnline.com failing to honor their advertising, pushing the blame on Google when it wasn’t their fault, Google putting in writing that they would actively review The NaturalOnline.com’s account for advertising infractions that mislead the public, and generally wasting my time on writing complaints, I felt like I had no other choice than to file reports against them with the BBB of NY, the FTC, and their state Attorney General, but also to write an online complaint in case they are doing this to other customers. I also plan on contacting my credit card company to dispute the charge."
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2014-08-01
1/5
"On 07/22/2014, I purchased vitamins from this company that were advertised at $39.99 for a twin pack of 240 capsules; in other words, I was supposed to receive 2 bottles or a total of 480 vitamins. I have screen prints of the advertisement through Google, and I followed the links in order to purchase the items. On 07/30/2014, I received vitamins in the mail. But the company only sent one bottle or 240 capsules. Therefore, I contacted the company through e-mail to let them know that part of the order was not received. . I received an e-mail back from Caren, and she stated that Google made a mistake when advertising the item. She stated she would get back with me within 24 hours about a resolution. When she did not get back with me, I sent another e-mail inquiring about the status of my order. On 08/01/2014, I received an e-mail from a person named Steve. They refused to honor the advertised price, although they stated they would sell me a second bottle at 50% off. This is clearly deceptive advertising, and it is most likely bait and switch. For example, if a company advertised on TV that pricing was x amount on x item, they would, by law, be required to honor that price. If not, the company could be fined for bait and switch advertising. It is no different when a company advertises online. If more than one links clearly states a product is x dollars for x amount of merchandise, the company is required to honor the advertisement and pricing. Moreover, the company is responsible for making sure the advertisements are correct. Considering I notified the company on 07/30/2014 about the problem, as of 08/01/2014, the ad has not been corrected on Google. Therefore, they are continuing to deceive customers through false advertising."
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