- STORE REVIEWS
- PRODUCT REVIEWS
2021-05-22
1/5
EVGA.com customer service is HORRIBLE!
"Let me start with I used to love EVGA. I've bought numerous EVGA products over the years and have always been satisfied. However, this experience has soured me forever on their company and I will avoid any future purchases like the plague.
I ordered an 850W PSU from EVGA.com on February 24th, 2021. I received it on March 3rd 2021. I attempted to install it in my computer on Saturday, March 13th. It didn't work at all. The only thing that had power was my memory. The motherboard, fans and video card had no power. I was using the original cables that came with the new PSU so figured it might be a cable issue. I attempted to use different cables to see if that worked, but same thing. No power except memory. I plugged back in my original PSU and everything worked fine. At this point, I realized that I had a bad PSU. On Sunday, March 14th, I put in a support ticket with EVGA. I explained my situation and requested a refund on the product instead of a replacement. I was told that I was not eligible to get a refund because it was already 2 weeks after purchase. I told them that I didn't receive the item in the mail until March 3rd so this should be within the time frame. I should not be penalized for shipping time. I was basically told that it didn't matter when It arrived, it goes from the time I ordered it. I was and still am appalled by this. No other company that I know of does this and it doesn't make any sense. Be that as it may, I'm THEN told that I have to ship the product on my own dime. Now I’m livid. I'm sent a defective product and not only am I not able to get a refund, but I also have to pay to ship it back to the company that sold me the defective item. They then tell me that "IF" the items is defective when they receive it, I could get reimbursed for the shipping. I ship it out and receive a new one a couple of weeks afterwards. I attempt to install it in my computer, and again...same thing. It doesn't work either! I do a cable change to see if it's the cables and still doesn't work. I take it to my office and try it in another computer, and still does not work. At this point, I'm completely done. Not only am I out of the money that I spent for the defective product, but I'm also out $80 for shipping the old one back.
As an IT Manager for over 20 years, I've worked with dozens of vendors for computers parts. I've never had such a horrible experience before while working with any of them. If not for the inexplicable explanation of my not being able to get a refund despite having the item in my possession for less than two weeks, I would've been a happy customer. But the ridiculous refund policy on top of having to again spend my own money to ship back a defective product...only to be sent another defective product, has killed my desire to own anything EVGA. I absolutely abhor sending negative reviews. But in this case, it is 100% warranted."
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