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Updated on: 2022-10-05
1/5
Negative star
"Back in July I purchased a bundle deal which includes flight, hotel, and car rental for 2 days to Florida from New York to attend a family event. I left for the airport 5 hours before my schedule flight to avoid traffic and get through TSA. On my way to the airport I was rear ended and was taken to the hospital because I’m pregnant. I notify Priceline of what happen and if I could cancel or get a credit for a next time, I was told by a representative I would receive a call from a different department in about 10 minutes. I waited on the call while I was still at the hospital, someone finally called my back about 9 hours later 11:30pm at night. I explained the situation and what happened and basically I missed the flight. I was told by the representative he would cancel the trip however, Priceline was not able to directly refund me but I should make a claim with my bank and I would have my money back. The next day I called the bank explained the situation and was credited back my $850, this was July 16. On September 1st I noticed I was charged again for the trip, I called the bank to ask what was going on, the bank said Priceline STATED I NEVER CANCELED THE TRIP THEREFORE IM BEING CHARGED THE FULL AMOUNT. I called Priceline to ask why would they tell me the trip was canceled but now is stating I didn’t cancel the trip. All I got was the run around, being transferred from one department to another and being on hold until they hang up the phone. Now I’m stuck paying $850 for a trip that was supposed to be canceled."
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