- STORE REVIEWS
- PRODUCT REVIEWS
2005-03-01
5/5
"All I can say is WOW!!!! I put in the order yesterday for a streamzap remote and USB ir sensor and I had a call today from a sales rep explaining that the Retail version of the remote was on back order, but the OEM version of the remote and USB ir sensor without the software dirver disk (which can be downloaded from streamzap's website) could be shipped out today at a small discounted rate.
Man I have never had that kind of customer server, EVER!!! not even from newegg (which is still a great online retailer)
I will definately recomend pcalchemy to anyone and they will definately be getting my businesses again."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Being easy to reach
Being knowledgeable
Being trustworthy
Making decisions on their own
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
