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2021-08-27
1/5
Trolling Motor arrived broken and in pieces
"West Marine shipped me a new trolling motor in a box full of dents and holes. Upon closer inspection it had been previously opened and sloppily restapled and taped. The motor was damaged. The tiller assembly rattled with broken plastic parts. The parts requiring assembly were tossed unwrapped into the bottom of the box. Very sloppy. Very disappointing. When I sought help they turned on the bureaucracy and referred me to a list of phone numbers and email addresses. It’s hard to trust a company that shows so little regard for customer service."
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