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2016-02-17
1/5
Stay away from Pacific Geek
"I had done business with Pacific Geek in the past, and had good experiences, but they definitely are not a reliable vendor any longer. I placed an order on 11/17/2015 and, when I attempted to follow up (via the contact form on their website) after several weeks of not seeing my merchandise, I received no response. During this time, my credit card statement had arrived, showing that I had been charged for the order. Apparently, they are using Paypal to process credit card transactions now, which did not instill much confidence... I tried to contact them again, again using their web form, since they provide no other options - not even a phone number. Even more strange, my order history on the site showed that my order was still in a "new" status, not "processing" or "shipped".
At this point, I decided I had no choice but to process a chargeback with my credit card company. In all my years, I've never been unable to resolve a dispute with a vendor, and this was my first-ever chargeback. I found it interesting that the Pacific Geek website includes rather strongly-worded verbiage that "A credit card chargeback instigated by the customer will be voided and treated as fraudulent. Our merchant providers have these terms on file and will refund accordingly." I found this statement ridiculous, since the vendor absolutely CANNOT "void" a chargeback. They may dispute it, and provide evidence that they fulfilled the order and/or made sincere effort to resolve the dispute, but the action lies with the buyer's credit card company, not theirs. In my case, they never responded to the chargeback, so I got my money back.
I'm left wondering if Pacific Geek is even a legitimate business any more. I almost think that someone may have just taken over the web site in order to grab whatever money they can get. In any case, buyer beware!"
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