- STORE REVIEWS
- PRODUCT REVIEWS
2014-11-13
1/5
"I orders three stools (a simple stock item). Took three weeks to arrive and ended up being the wrong color. I immediately called and complied with the process of taking pictures. After four phone calls and four empty promises by incompetent customer service people I was asked to take pictures again.
Words cannot completely express my disappointment with One Way Furniture and the neglect demonstrated through this entire process. This delay has been a major inconvenience and the complete lack of responsible customer service is completely unacceptable. On multiple occasions I was told that someone from the "immediate response team" would contact me within 24 hours... nothing but excuses... I had to call back each time to get any attention to this problem at all. I hope that this is the exception and other customers receive significantly better service. DO NOT BUY FROM THIS COMPANY!!!!!!!!!!!!"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
