"Shipping mistake for my daughter's 2nd bday, send to the wrong home and I left a note and the guy never calls me or texts me even to tell me he did not get it. Jerk!! I contacted Customer Service and Rachel was amazing. It is Thursday and my daughter's party is on Sunday. Rachel put in the correct information and is having it shipped to arrive tomorrow at the correct address. She was very professional and friendly, expedited my order quickly and reassured me it would be here. I have purchased personalized MMs a few times and have been more than estatic each time. THANK YOU!!!!"