- STORE REVIEWS
- PRODUCT REVIEWS
2002-03-30
2/5
"Sony products seem to have some decent quality standard. However, I cannot say the same for the customer service side of the business.
My job involves extensive computer hardware services. Dealing with Sony tech support and other customer serices usually yield only one result: FRUSTRATION. The tech support rep have the ability to take product registration and that's all they seem to have the capability to do. Rudeness tend to be the compensation for their deep level of INcompetence.
In one occasion, I asked a customer service rep at accessories dept not to keep calling 'sir' in such irritating way. Her immediate response was "Okay, sonnie... what do you want?".The she immediately hung up the phone. Sony was unable to 'locate' that person, needless to say.
I hope that Sony executives read this posting and try to look into what kind of image they are projecting through poor customer relations."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
2002-03-30
1/5
"For some reasons the folks at Compaq have less interest in impressing customers with their professionalism and quality service. Does the merger have any thing to do with this?"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being trustworthy
Resolving problems
Being easy to reach
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
