- STORE REVIEWS
- PRODUCT REVIEWS
2015-01-14
2/5
"I ordered with this company in December, I received my payment confirmation and then.......nothing. The site said it could take 14-21 to be printed/processed, and with the holidays, I figured I would give them until the beginning of January. Jan 8, a package arrived on my doorstep. No "your order shipped", no tracking number, nothing. Only 2 of my 3 items arrived. We have a problem with things being stolen in the neighborhood, so knowing when things are supposed to arrive is incredibly important.
I tried calling their customer service number at this point to find out if there was an error or another package coming, but every time someone answered the phone, no matter what phone I used (cell phones from different providers), they couldn't hear me. I figured there was some sort of phone line error, tried back hours later, and it was still happening. Therefore, I sent an email asking about the order. Luckily, the third piece showed up the next day and I just happened to be walking out the door to a shoot when it did, or it might have been stolen sitting out there for the whole evening. I have still not received even a cursory response back from the company other than an auto "we got your email". Quite a mediocre experience and I won't be shopping there again. The products I received weren't the quality I expected and definitely not worth the stress. I actually got my product in a decent time frame, unlike others, but the company's lack of communication doesn't make for customer loyalty."
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