- STORE REVIEWS
- PRODUCT REVIEWS
2014-06-05
1/5
"I have been a Woman Within customer for at least 15 years. But I will give my money to another company from now on as they show no loyalty to their customers. Recently I placed an order with Woman Within, under my long held account, using a relative's credit card, which had a name and address I had used several times in the past. They sent me a confirmation email, and then I waited. Ten days later my relative called to say she received a postcard from Woman Within asking her to call. The customer service rep at Woman Within said my order was sent to Customer Protection to verify the credit card, but they sent a card to my relative, taking a week without filling the order, as, "there was no email or valid phone number on file." When I asked why I received a confirmation email but no email about a delay, the rep first said no email was linked to the order, and later said their job was to protect the card holder and they did not contact the person who placed the order. After more discussion, the rep stated no one could order at Woman Within and use a different credit card - regardless of the 15 year account history using the same names and addresses. He stated the credit card holder (I used a Visa card) could place the order and have it sent to another address. He said there was no other way to do this. This is sad for Woman Within as I have placed orders using my relatives credit card on many sites through the years and never had this kind of problem. Woman Within must be missing a lot of business. Not all of us have credit cards available when we need them. The Customer Protection rep and her supervisor were not apologetic, did not care my order was delayed, and did not seem to care whether I canceled the order or not. Woman Within has been problematic in the past with slow shipping and cheap looking clothes - I suppose this was my wake up call to quit patronizing a business that cares so little for their customers. A heads up email to say there is a delay in your order would somehow be too effortful or breach security? Yeah. I canceled my 300.00 order. I will shop with a company that wants my business."
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