"- The company provides hassle free and fast telefon order service. They did not try and sell me any crap or any thing extra.
Excellent!
I had a bad experience with USAPhotonation.com (review under that name) . BuyDig.com was a pleasure to deal with."
"I cancelled my order 1/2 hour after the phone call with the company. Among trying to sell me all sorts of crap he also stated the warenty was only 90 days. He said the vbasic camera price (Nikon Collpix8800) included only the camera itself - and not even a manual. Warrenty was $299,- On after thought I got suspecious and call Nikon: (1) They do not package the camera without the bare starp/battery etc. 90 days warrenty only if it is a USED camere. New are 1 year parts & labour. Also more reputable companies offer warrenty at half the $299 USphotonation said.
So all together they lied through their teeth -DON'T BUY FROM THEM!
I am glad Nikon gave me this website to check ratings!
UPdate 04/13: Guess what despite emailing cancellation to the company 30 minuttes after placing the order - they still shipped and charge me! They wrote and said I had to call the sales person to cancel! This is NOT true. Legally a vendor must respect a timely written cancellation. So I have disputed charges and copied our company lawyer!
04/25: Read copy of my email to usaphotonation.com it will help you get your money back when you cancel an order:We have received your package back as "refused" by you. We do not know why
>it was refused no action will be made until you contact our customer
>service department.
>
>***-***-**** option 3
The item was refused because the order was cancelled in writing immediately after placing it.
I was also contact my phone on the same question by your rep 'Sam'. He tried to offer me less credit that the full amount. I informed him this was
unacceptable and I would dispute.
(1) See copy of my cancellation submitted April 07 11.34 pst - copied below.
(2) You did receive my cancellation - I have a copy of your email from April 07 16.42 pm
(3) As per your own written internet policies an order is not processed until the credit card is charged.
(4) Immediately after having emailed you my written cancellation, I did, as a precaution call my credit card company. I asked if anybody had charged
the $989.89 to my card. The order was not charged yet. I asked if my credit card company could refuse a charge from you if you tried to charge. They said no, but that I could dispute the charge later. This means that even if I choose to accept policies I was never made aware of - (being this was a verbal order)- not an online-order. Then I still complied and I cancelled my order before you had completed processing.
(5) As per the Federal Trade commission and the "Mail and telephone merchandise order rule" Consumers have the right to a full refund when an order is cancelled before shipping. http://www.ftc.gov/bcp/menu-internet.htm Further a written cancellation such as the one I sent you must be honored. Onne is not required to also make a verbal cancellation.
Legally (as per item 5) and In accordance with your own policies you must therefore credit the full amount of $989.89 to my credit card.
I am sending copied of all correspondence along with the written dispute to my credit card company. I have also today filed a formal complaint with The Federal trade commission ***-***-****
Any further communication on this matter from USAPHOTONATION must be in writing. I will not accept any call from you.
You have until latest May 01 to credit back the full amount to my credit card. After that I will submit all correspondence and file an 'internetcomplaint' with Attorney General Eliot Spritzer, State of New York, 120 Broadway, New York.
I am informed that his office is already aware of your company and have helped clients retrieve their money from you.
Sincerely
V.Kjoelhede
thank you"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall quality of ordering process
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent