- STORE REVIEWS
- PRODUCT REVIEWS
2004-04-16
1/5
"Web site navigation was relatively straightforward, the cart status was accurate both before and after I created my account on the system, and the add-on options were relatively easy to deal with. I particularly liked that there was at least a short warranty explicitly provided on the products in addition to the price add warranty available with the product. Unfortunately, things went south from there. They called to inform me that they couldn't accept my order (even though their system had done so) because it was a special price for single unit buyers and I had ordered two units. I had them change to qty to 1, but when that processor arrived it appeared to be used (covered with Heatsink grease) and was completely dead. Still waiting to hear back from their RMA/Tech dept."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Making decisions on their own
Being trustworthy
Resolving problems
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
