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2012-11-28
1/5
"Avoid dealing with Lenovo at all costs!!! Lenovo is the most incompetent company I have EVER worked with. Dell used to have a bad reputation but Lenovo puts Dell to shame when it comes to horrible support. (Seriously, at this point I'd give Dell like 5/5 stars).
Ordering- fine it's a long process.
09/30/12 - ordered Y580 w/ 7200 rpm HDD (among other features)
10/26/12 - laptop shipped out
11/01/12 - received laptop
11/05/12 - found out that the touchpad is intermittently non-responsive
11/10/12 - it's becoming unbearable at this point, contact support, uninstalled drivers-- reinstalled, reinstalled windows. Reinstall windows was taking a while so he would call back "Monday".
11/11/12 - called back on Sunday which is fine I just wasn't expecting the call and missed it.. this forced me to call back in and talk to someone else.
11/12/12 - contacted support reinstalled drivers, I had to ship it to Lenovo for repair in TX
11/13/12 - shipped laptop for repair
11/19/12 - Lenovo received laptop
11/21/12 - laptop repaired, Lenovo sent it back (2 day fedex)
11/26/12 - I received laptop reproduced the problem I was having within 5 minutes of having it back. Checked work order. The repair they did was reinstalled drivers. I call back and they're paying for shipping. Took it that day to fedex it's being shipped to a NC location for repair. I thought this was odd.
I just can't get over that the repair they did after I paid for shipping was reinstall drivers... and then they sent the laptop back like seriously?!? They obviously have no history when receiving these things, otherwise they'd have known that this fix didn't work already."
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