- STORE REVIEWS
- PRODUCT REVIEWS
2007-12-11
1/5
"I had a rather negative experience with this vendor. I purchased a set of diagonal cable chains to fit my tires 205 50R16. After confirming my selection with them on the phone, I placed the order online. The chains were delivered from PA to CA via UPS ground in about a week. However, despite trying for 2 hours to get them installed (I even jacked up the car at one point), I did not succeed. Although my tire size was listed on a tag attached to the bag that contained the chains, they were clearly to small to fit the tires. It became clear that if I couldn't install them in a warm garage, there was no way in the world that I'd ever get them on in cold snowy conditions.
I purchased another set of chains at a local store (same diagonal cable type, but different manufacturer), and had no problems getting those installed in 5 minutes.
I called to obtain a return authorization, and shipped the chains back UPS ground (cost me about $15). I had asked them on the phone to waive the 15% restocking fee, but they said they couldn't make that determination on the phone, and I would have to write a letter.
So, I included a letter with the return. According to UPS tracking, the package was received on Nov 29. A week later, they had not credited back the refund. Two emails in two days went unanswered.
Finally, on Dec 8, they credited back the full price of the chains (honoring the request to waive the restocking fee), but I was out the shipping charges both ways.
As a previous reviewer has noted, they have a rather restrictive 15 day return policy.
If you are lucky to get chains from them that fit as advertised, you may have a satisfactory purchasing experience with them. However, both their return policy and their customer service are rather unfriendly."
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