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Updated on: 2020-01-04
1/5
Worst company ever
"The worst company ever
The worst company ever - bought two pairs of shoes online. When returned them to store, only one pair got returned and the other the store manager said was not in system, despite online return policy said I can do in store return. The Stoneridge store manager also didn’t refund me the tax - when I found out and call him to ask why, he hanged up on me. After that, had to send back unreturned shoes back to them for refund and spent countless hours to chat with customer service to request for refund. Two weeks passed, I still didn’t receive refund for the tax. Call center representatives were pathetic, simply saying their record shows refund being made and refused to do anything further to help. All in all, it is a perfect storm and most terrible return experience I ever had with any company. Worst company, worst online return system and worst customer service, period. Do yourself a favor, save yourself trouble and stay away from this company. Never do business again with them and may they go out of business in no time"
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