- STORE REVIEWS
- PRODUCT REVIEWS
2003-11-18
1/5
"Purchased their top of the line 8890 ($3,900) through PCTorque (a very good company to deal with). Nothing but problems, though with Sager Support. Replaced the RAM now three times and motherboard twice. Sager will not pay for shipping to their service center and I am out an additional $125 to UPS. Tech Support personnel cannot comunicate above 2nd grade English. Extremely poor communication skills. No apologies or offers to reimburse or "make goods"."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Being trustworthy
Being easy to reach
Resolving problems
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
2003-11-18
1/5
"I purchsed a Presario 8000T, custom desktop, for approx. $2000. Right out of the box, it would not boot up. Spent approx. 5 hours with Tech Support before they decided it should come back for repair. Promised 9 day turnaround. Day 11 and they have apparently lost my computer. E-mailed a tracking number with FedEx that does not exist. Tech Support does not know where it is. "Thinks" it may be at another warehouse sitting. Apologizes and tells me to wait another week to see if it turns up."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Overall technical support
Being easy to reach
Being knowledgeable
Being trustworthy
Making decisions on their own
Resolving problems
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
