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2019-03-04
1/5
TERRIBLE WARRANTY AND CUSTOMER SERVICE
"March 4, 2019
ATTN:
Shari Bullard – Retail President and Chief Human Resources Officer
Mike Mohan – Chief Merchandising Officer
We purchased a GE Microwave from Best Buy in Vernon Hills Illinois on 2/5/19. The door latch broke late on 2/21/19. Best Buy has refused to trade the microwave for another one as it was beyond your so called “15 day return policy”.
We contacted GE re warranty and were advised that this unit is NON SERVICEABLE and they have an agreement with stores to trade these units out within the warranty period. We contacted Best Buy corporate on 3/4/19 and were advised that this is up to the store manager and that Best Buy Corporate is unaware of any such agreement,with GE.
GE has offered a GOODWILL certificate to allow us to purchase another GE microwave (up to value of original purchase with reimbursement in 6-8 weeks) but this does not include sales taxes paid. Thus to obtain a microwave we will have to pay 2 sales taxes. In addition to sales taxes there is no guarantee we can replace this same unit at the same price as it was ON SALE.
One thing is certain::
WE WILL NEVER PURCHASE ANYTHING FROM BEST BUY AGAIN.."
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