"I placed my order 8 days ago. Site said it would ship in 5 to 7 days. It still hasn't shipped. When I called the call center I was told it was too late to cancel even though the order hasn't shipped yet. They also couldn't tell me when it would ship; told me to call back Monday. I'm not sure why they offer online services or have a call center when they can't ship as promised or have customer service that can tell 1. where an order is 2. Cancel the order or 3. Even give me any type of helpful information. Is this a joke?? Don't bother From, a very disappointed parent and 8 year old who needed these shoes already"