Overall quality of the company

Value the company offers

Is easy to do business with

Is consumer focused

Is committed to quality products and services

Is trustworthy

Likelihood of customers making future purchases

Likelihood of customer recommendations

Overall quality of ordering process

Ease of ordering online

Overall product shipping and delivery process

Being updated on the exact date the delivery was sent

Delivering products on-time

Customer service being knowledgeable

Customer service resolving problems

Customer service being trustworthy

Customer service being easy to reach

Product Returns/Refunds/Exchanges