- STORE REVIEWS
- PRODUCT REVIEWS
2008-07-25
1/5
"Oh how I wish I had checked here before buying from these guys.
My story is basically the same as every other dissatisfied customer below, so I'll spare you the explicatives. Short version: I ordered a couple of fans on 7/14, got the order confirmation email (and CC charge) imediately, waited an entire week before I started to wonder why I haddn't gotten a package. Went back to their site and saw that my order was still "pending". Sent an email politely asking what was up, and got no reply (and yes, I waited the 2 days asked for below). Sent another email asking them to please respond or I'd have to call my CC company and cancel the payment. Also left a message on their answering machine (no, I don't mean voice mail, I mean answering machine... the same one I have, with the same default msg from the factory.. 'helllo. we are not available to take your call...' and as long as I'm off on this tangent, gee thanks for not wanting me to feel upset that I can't get someone 24x7, and so kindly not returning my call at all... anyway, after another two days (on 7/25, today) I get an email that says my order shipped on 7/22. Considering that this company is less than 150 miles from me, and I regularly get package from the bay area via priority mail that arrive overnight, I find it hard to believe that this really shipped 3 days ago, but we'll see if it's there when I get home...
Bottom line, don't order from these guys unless you don't really want what you ordered, or the few dollars you'll save is worth waiting 2+ weeks to get what you want. And good luck if you think you'll be the one in a hundred customer who actually gets some kind of service from them..."
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