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2010-09-26
1/5
"I bought a Compaq Presario CQ62....6 weeks later it started slowing down. Two moths later it didn't want to start up, froze and to had to be manually forced to be shut down. The "Genius Squad" 'fixed' it by deleting 70% of everything on the laptop. Now I have a hunk of metal and plastic with nothing on it. Add-on's were missing and the internet explorer didn't work propery: called the Genius Squad and the helpful assistant couldn't help me fix that problem. I was told to call next morning for more help and 'Stellar' in India answered and promptly trasferred me to someone in the motherland who spoke understandable English. I was told I have to bring it in AGAIN so they can 'fix' it AGAIN! I then suggested the brilliant idea of: if someone from the Genius Squad caused this problem, why don't you send someone over to my house to fix it, instead of making me go back and forth. I was told this was only possible if I coughed up $200 for the holy visit. The only suggestion was for me to go back to the BBuy store and politely ask the Geniuses to repair the mess they made. This computer is not worth your money or time, go with a Dell or something else instead (I've had a Dell for 6 yrs and it's still working, a bit slow, but alot faster than the compaq. BBuy doesn't refund after 14 days regarless of whatever it is, so now I'm stuck with a piece of junk that I have to run back and forth with to get it 'fixed' everytime something goes wrong on it. Definately should not be having problems with anything that's costs $500 after just two months.
In summary (:)the compaq was a waste of time, effort and money."
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