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5/5
"Ordered Nero OEM Suite 6.0 from them with no problems, and a great price. Would shop there again."
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Is easy to do business with
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Is trustworthy
Is consumer focused
2004-07-17
5/5
"I too am a long time Computer Geeks Customer. I have ordered from them mutiple times, and outside of a refurb monitor dying on me after a year or so, I have not had any unhappy experiences with them."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
2004-07-17
2/5
"I purchased a P4 3.06GHz CPU, NEC DVD Writer, and Windows XP Home Certificate of Authority from them. Because I was wary of them, I actually even purchased the $8 extended warranty. (to safeguard from any upselling calls or return hassles should the gear be defective).
Lets not be coy here, they have great prices. I'll give you the bottom line early: If you don't panic and expect confirmations immediately and NewEgg like service, you can order from this site. I got my items, and so far they work fine, but I will detail the issues below.
You will get your gear, but there is a trade off. The prices are one of the lowest, but you trade off, immediate tracking, professional packaging, and 48 hour (email) customer service. I think they know they have an email tracking issue they need to resolve, as their auto responder immediately attempts to (incorrectly at that) clarify shipping and tracking with the numbers initially provided after purchase. (the tracking numbers they issue direct you to the wrong tracking site, plus they issue you your tracking number way before the item is picked up by the shipping service)
My P4 3.06 arrived in unprofessional packaging, and looked like a system pull. (for the price I got it for, I have been willing to stomach that). I am unhappy they did not mention it was a system pull. (it could possibly not be, but it does appear to be).
My NEC ND-2510A, Arrived fine. They never let me specify that I wanted a silver drive (as they list beige/silver/black in the item title, almost to the point where you think the drive is coming with 3 different bezels included), so, they sent me a beige drive.
Windows COA was very unprofessional. After reexamining the scrap I threw away in the trash, I located the small 1'X 2' inch hologram Product Key sticker for Win XP. no pamphlet, no card stock. Just the sticker, looking like another system pull... Only they didn't send me the XP Home like I ordered! They sent me the Key for Professional!! Well, this could be almost a wash (towards positive), except for the fact that I do not have an XP Professional Disk handy.
No way to check the legitimacy of the COA until I get the OS installed and it phones home to Microsoft. If it's not legit they're going to catch it!!!!
All and all, I'm BARELY satisfied. They could do so much better."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
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Variety of brands and products offered
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Ability to determine if a product was in-stock real time
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Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
Making decisions on their own
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Being knowledgeable
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Resolving problems
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
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