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2013-07-03
4/5
"I ordered a tablet on June 7th and my credit card was charged on June 10th. After one week my order status was still "Paid&Unpacked". I googled focalprice and found many people have problem with them. Became panic and left a message at their site asking what happened to my order. A few hours later I got a reply saying "the tablet you ordered is out of stock and please wait for a few more days". I said "No, cancel my order please". Less than 24 hours I got a message saying my order has been shipped! But the tracking link next to my order showed something like "invalid tracking number". Asking why the tracking number is invalid and was told the shipping company has not put the tracking info in yet. Suspicious but I decided to wait a few more days. Three days later the tracking info was still invalid. Asked them again and received a message with the correct tracking results. On June 25th, the package arrived New York and I received the package on June 28th (I live in Washington DC).
It took three weeks to receive my order. If you need something in a hurry, this probably is not a place you want to go. The quality of the tablet is good and it works fine so far.
Their customer service is responsive and polite. But their package tracking is awful. The tracking link to my order is wrong. They gave an EMS site to track, but my order was shipped via USPS.
My overall experience is very good. The only thing I don't like is the slow shipment and the lack of tracking info inside China."
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