- STORE REVIEWS
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2021-09-04
1/5
Really Bad
"Last year I purchased two Brylane floral urn containers. Once they had something in them, they hang to the side and look lopsided. In order to have them sit straight, they must be propted against something.
This year, I thought I would be stupid again and try to purchase from Brylane. I ordered two lattice topped fences. They are so flimsy, they cannot support themselves just like the urns could not.
So I returned the fences. This return was in July and today is September 4, 2021 and I still have not received a refund. However, they said they would immediately send it. Late....but what the HECK!! They had the use of my money for a long time. I do not think that if I had not called today, that they would ever have refunded my money. So if you do not watch your Brylane account, be prepared to have any refund money not returned till you request it.
But, they will not refund your money for shipping and then they will also charge you a restocking fee. Even if it is crap. So they make out just fine!! They evidently sell inferior merchandise and expect you to suffer for it. Never again will I be stupid enough to order from Brylane!!"
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