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2008-11-22
1/5
"ASW Express has poor customer service. They overcharged me for shipping an order, and it took a complaint via my credit card issuer to get their attention. My complaints about them are these:
1. They are impossible to reach by telephone.
2. Their website is not well-maintained and it doesn't accurately show which items are in stock.
3. You can't tell if your entire order will be shipped. If something is out of stock, they will just cancel your order for it.
4. They are generally unresponsive to email.
5. Problems with an order (incorrect billing, for example) are difficult to resolve."
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