- STORE REVIEWS
- PRODUCT REVIEWS
2012-08-21
1/5
"I ordered a laptop on 7/28, expecting it to take a maximum of a working week. At no point during the order was there any indication that this was not going to be a regular order. I started checking their web site a week later, only to see they still did not have an idea of their shipping date. Called sales support (in India) and their people were clueless. The ship date on the web site kept moving forward and their sales people had no idea what was causing this. They kept offering me money to keep the computer and not cancel the order.
Ths computer (which I am planning on returning) arrived on 8/20, despite having asked to cancel the order about three separate times.
This is the worst possible purchase experience that I have ever had and I have purchased many computers over the years. The combination of their inability to manage their sales, production and shipping, with a support service outsourced and clueless is something one should not put up with when purchasing an expensive laptop. There are alternatives, Dell, Sony, Samsung, Acer and resellers...
Here's the kicker - I manage a large group in my company and we buy about 300+ Lenovo laptops a year, which I am now promptly going to be changing to another manufacturer..."
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