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Merchant Member
2022-11-11
5/5
The right part delivered quickly
"My 20 year old propane water heater couldn't keep the water warm so instead of spending $900 on a new one I tried replacing the thermostat and thermocouple. Works like a charm now! If this gets me a few more years of service, I'm a happy guy. Supply House to the rescue."
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2018-08-23
1/5
Caveat Emptor, Big Time!!!
"I had two separate orders with them. The first showed up and was not the item described. I called and they said they had no idea what it was they were selling because they are simply third party vendors and never physically touch the product but if I'd send them photographic documentation of what I got vs. what I should have gotten, they'd respond in "24 to 48 hours". I put that in quotes because they have no concept of time. "Shipped in 5 to 7 business days" means sometime in the next 2 to 3 weeks. Anyway, I keep getting an e-mails request to send documentation so they can resolve the issue even after I've done that on 2 occasions.
I've been waiting 2 weeks for the second item and just got e-mail tracking numbers so I logged on to UPS.com only to discover that delivery was attempted yesterday and delivery was refused. By whom! I certainly didn't. So I called what they claim to be customer service and they say the packages were damaged in shipment and are being returned to the vendor. So which is it? And why did I just waste 2 weeks dealing with these clueless dimwits?
They also said they credited my PayPal account. Well they did that, kind of. It seems they are trying to keep a $71.18 "adjustment fee". Yeah, adjustment fee, my a$$! This isn't over yet but basically what I received is a total waste of 2 weeks time for my project for the princely sum of 71 bucks and change. These guys are criminals! Maybe not, they're too stupid to do this on purpose! CAVEAT EMPTOR"
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