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2016-06-14
1/5
Avoid to not waste your time and disappoint yourself
"I bought on the 9th of May galaxy s6 edge 64 black, I was prepared that I have to wait a little bit before I put my hand on the new phone. Anyway one month passed and they had not dispatch the item. I open 4 tickets asking them when they will dispatch and they always replied and gave me a silly excuses (influx of website and platform sales) and that they upgrade my order for free to Express Delivery on the actual dispatch day. however, 36 days passed and they sent me an email telling me that the item is out of stock, they ask me if i replace my order with anything else and they will give a big discount. I thought same phone but with different colour (white). anyway they replied that i have to pay extra 39 pounds as the white is more expensive. Dealing with valuebasket.com unpleasent and unprofessional.
I will give them undeserved extra 2/3 days to process a complete refund or I contact my bank to dispute the transaction."
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