- STORE REVIEWS
- PRODUCT REVIEWS
Updated on: 2019-01-19
2/5
Unreliable! chronic rescheduler! What kind of company is this?!
"I went to Ashley for bedroom and living room sets in 8/2018. The bedroom furniture was delivered damaged many weeks after repeated delivery postponements. The damaged articles were exchanged weeks later, again after a few rescheduled delivery dates. I chalked that experience up to inevitable business difficulties; so when I went to the store in September to complain about the repeated rescheduling, I ordered a living room set. The manager discounted it for my trouble with the bedroom set. The living room set was supposed to be delivered on October 13th 2018. To date, January 19, 2019, and five rescheduled delivery dates thus far, I am still awaiting delivery. These companies seem to be selling products that have not yet been manufactured, to eliminate the cost of warehousing. How could Ashley sell products they don't have, yet take payment for them? Ashley should take payment when the product is shipped! They float millions of our dollars for months, gain interest, and provide us no value for our monies, while the funds are not in our accounts making the interest; In effect loans! Is this an evolutionary consequence of capitalism, company greed, deregulation, or customer service degradation? Whatever it is, where is our government and law makers? Consumers need to begin fighting back with their spending practices. In contrast, Wayfair sells nothing they cannot readily provide, deliver in a few days, and do not charge until products are shipped. Perhaps you need to rethink shopping at Ashley furniture store."
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2019-01-19
1/5
The worst of the worst
"July 2018, in the mall, and preparing to move to the West Coast, where I was having a new house built, I ventured into the personally unknown Ballard Design store in NY to browse. I saw furniture I liked, and with 30% off, I purchased a dining room, serving, and two living room accent tables. They were to be shipped to my new house on 9/19/18 The six Dana dinning chairs were immediately available and would have gotten to the new house before I moved in, so I was told to order them closer to my move in August. I did. I closed and moved into my home in mid August. Practically each week, I received E-mails informing me of delivery changes to successive future dates. After three months, I eventually received the dining room and serving tables. The living room accent tables were further delayed to end of October. Upon inspecting the partial delivery, I found the table base badly bruised at the corners, and the furniture looked dirty and discolored. I looked at the female threads for mounting the table top to the base. They were all bruised. The table was obviously used. I immediately called Ballard, complained, and cancelled all orders, including another and 3rd order of a coffee table, I made the day before the partial delivery, when I called to inquire about the perpetually delayed original orders. The rep said I would have received a refund when the items were back in the warehouse. I asked for a supervisor. The supervisor said she could stop the chairs and most recent order and give an immediate refund, but had to wait for the used furniture to return to the warehouse for that refund. The chairs still came to my door two days later. I refused them, and UPS did not take them off the truck; yet, today I received an E-mail from Ballard, that the chairs were delivered. I called and suggested they look at the tracking #s to see where the chairs were. Ballard said that the tracking "is now useless," and I had to wait for everything to reach their warehouse to receive the refund; Ballard has an ok store. The personnel seem friendly, but behind that front problems lurk. Something is woefully wrong, for me to receive used furniture, as new. There also seems no continuity between the warehouse, stores, and the customer service 800 number personnel. Needless to mention how protractedly bare that experience left my house. I went back to Ethan Allen and Lay Z Boy. UPDATE: 10/16. Just read Ballard's response inviting me to contact them. How pathetic. Used furniture? No excuse for that! What the hell am I contacting them for; more nonsense? They should have changed their policies, trained staff, and supervised their personnel, so this ridiculous situation would never have occurred! UPDATE: 11/9/18. Despite the supervisor's claim, that upon the junk furniture's return to the warehouse I would immediately be refunded, the junk was picked up on since 10/16, and after a call then, and four times following, to date - 11/9/18, still no refund. Imagine dealing with this for some 4 1/2 months and counting! I feel like I'm working for or married to Ballard darn it! In contrast, I returned 4 Bar stools to Wayfair. They immediately refunded me, while I was on the phone arranging the return, and picked up the stools 2 weeks later. DONE! I forgot to mention that the rep at my last inquiry said she would send me $50 hoping it would make me try Ballard again. I laughed. She still sent it; but in true Ballard fashion, it was sent to my previous NY address. My move cost me 52K including the near 5k I spent at their store; so what would their measly $50 do for me; give me more headache?! Get thee hence Ballard; Everyone else, RUN!"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
