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preloader
5/5
"JUST ANOTHER GREAT EXPERIENCE WITH GOOGLEGEAR.COM EVERYTHING WAS SHIPPED ON TIME, 2-ND DAY FREE AND CAME IN PERFECT CONDITION. DEFINTELY ONE OF THE BEST ON-LINE STORES. I WILL CONTINUE TO BUY COMPUTER HARDWARE FROM THEM."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
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preloader
2002-08-06
1/5
"The worst experience I've ever had with online purchases. Ordered AOPEN CDRW 24X10X40 with cables+soft. Received APEX 24X10X40=soft(no cables). Wrong product shipped because they didn't have ordered product in-stock. Didn't notify me about substitue product. Retrn should be through RMA department only. Talked to Billy Klein (ext.233). No help at all. Should be returned at my expense (no other way possible). What the f... is that? Renamed from AlinaMicro.com to Piranha Technology. That's exactly who they are. STAY AWAY FROM THIS COMPANY!!!!!"

Detailed Ratings

Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Resolving problems
Being knowledgeable
Being trustworthy
Being easy to reach
Making decisions on their own
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
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