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preloader
2011-07-18
4/5
"The new laptop hard drive works well so far. It was reasonably priced. The only downside is that SuperBiiz shipped it in a cheap bubble envelope rather than a rigid box with internal cushioning. I feel like I just got lucky that the thin, fragile sheet metal of the drive did not get smashed in during shipment."

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preloader
2003-10-15
1/5
"Complete frauds. Do -NOT- do business with this company. On 9-1-2003, I ordered a DWL-G650 wireless ethernet card from their web site, which stated that they had over 50 units in stock. eTechWarehouse immediately charged my credit card the full $51.95 the very next day. Two weeks passed and my order had not shipped, even though it was still listed as having over 50 units in stock. I emailed eTechWarehouse saying: either give me an actual shipment tracking number or refund my credit card. They canceled my order and said my credit card would be refunded within 5-7 business days. They have not refunded my money. Instead, they continue to stall whenever I email them, saying they're having delays with the bank, etc, please wait another XX days. It is now almost an entire month and a half since I originally placed my order with eTechWarehouse (10-14-2003) and nothing, as far as I can see, has been done to actually refund my money they stole. Stay away, stay away, stay away!"

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Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall quality of ordering process
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Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
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Web site being easy to use
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