"Purchased and paid for 3 support belts @ $6.99 each, totated $20.97 on 11/18/17. 1st they showed shipped on website but never received. Contact them and they said sold out. Then they refund 6.99 on 12/21. Contact them again on 12/27. They (via email from Jay) said they will refund the remaining $13.98. Checked every few days up today 1/20/20 still no refund. Jay claim it was refunded on Mon 1/8/18. Still no refund. Been a long-time customer for at least 5 years. Will not buy from them again. Very sad that they would cheat me out of 13.98. Used prepaid CC, so hard to file dispute but will figure out how. Will report them to BBB.org"