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Stores > Wayfair
  • Wayfair Wayfair Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

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    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
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    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • option not available Online Ordering
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    Other

    • option not available International Order
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    • option not available Customer Support
    • option not available RMA Required
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  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.77/10 8.77/10
    Chance of future purchase: Rating 9.21/10 9.21/10
    Shipping & packaging: Rating 9.07/10 9.07/10
    Customer service: Rating 9.05/10 9.05/10
    Return/Replacement policy: Rating 8.89/10 8.89/10
Voice your opinion! Review Wayfair by clicking a star below.
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Verified Customer
Rating 10/10
5/5
2017-06-21

Great shopping Experience

"I ordered a set of cookware but after it arrived I realized it was not induction friendly.( My error) Spoke with a Wayfair rep who was very helpful. He was very helpful in narrowing down my choices. Sent back and got correct set. It was a very pleasant experience."


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Verified Customer
Rating 10/10
5/5
2017-06-21

Good Experience!

"I received my bed. I didn't encounter any problems."


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Verified Customer
Rating 10/10
5/5
2017-06-21

They're GRRRREAT!

"My ottoman arrived early, was exact color math from the photo and fully assembled."


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Verified Customer
Rating 10/10
5/5
2017-06-21

Highly satisfied

"Found some barstools that fit in with our color scheme and didn't cost an arm and a leg. They were delivered promptly and in good condition. Assembly was necessary but not difficult, though it revealed some less than perfect metal work on the underside of the top of the stools. But overall, the size, proportions and color are great. And free shipping! Woohoo!"


Rating 10/10
5/5
2017-06-21

Test

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Verified Customer
Rating 2/10
1/5
2017-06-20

Late & damaged

"The rug took 2 weeks longer than expected to be delivered. Then it had concealed damage(three rips all the way through the rug). "


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Verified Customer
Rating 10/10
5/5
2017-06-20

Wayfair Delivers

"Wayfair's site is easy to use. Merchandise is shipped fast. Prices vary according to your budget. "


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Verified Customer
Rating 10/10
5/5
2017-06-20

Excellent prices and shipping speed better quality products at more affordable prices

"Was able to afford to treat myself to items I couldn't afford elsewhere"


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Verified Customer
Rating 10/10
5/5
2017-06-20

Wayfair

"I had a wonderful experience ordering with wayfair!"


Rating 2/10
1/5
2017-06-20

More like WayUNfair

"There is a reason why I left such a negative review. We ordered this product a month ago on May 14th and it was expected to arrive in the first week of June. We never got confirmation from the local delivery agent themselves about when they received the product or to schedule a delivery. This was very frustrating for my wife and I as we were scheduled to move to a new home within the 2nd week of June and we anticipated the delivery the first week of June, since that is what was quoted on the tracking email. Once we decided that we were displeased to the point of returning the furniture, we were forced to pay a returnable delivery fee for product that we hadn't even received yet! So Wayfair costed us money in the end for their mistake, poor communication, and late delivery. Will never buy anything from Wayfair, or lets just say Way-UNfair, again.

-A very unsatisfied customer
"


WendyHudson-Murray's Avatar

Verified Customer
Rating 10/10
5/5
2017-06-20

Excellent

"I purchased a bed frame from Wayfair, and it was what I expected it to be and more."


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Verified Customer
Rating 10/10
5/5
2017-06-20

Great service

"I was concerned about receiving my order before I left for the weekend. I ordered on a Monday and wanted it by Thursday. Part of the order was scheduled for Thursday the other for Saturday. It was an 8x10area rug....much too large to leave on my porch for the weekend. I was very happy to find that both parts were delivered on Thursday. Wayfair doesn't mess around. Speedy delivery."


Rating 6/10
3/5
2017-06-20

disappointed

"I ordered a cushion less than a year ago and was very satisfied the cost was $45.00. I just reorder the same exact cushion and they now charged me $75.00. I asked why and they it was the manufacturer fault. I think they should try to keep the price consistent if its within the same year.
"


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Verified Customer
Rating 10/10
5/5
2017-06-20

Wayfair.com

"I have been shopping at Wayfair for years now, good delivery time, great customer service, and should you have an issue they are quick to respond .Love Wayfair."


JoanneShannon-Duke's Avatar

Verified Customer
Rating 10/10
5/5
2017-06-20

Four drawer file cabinet

"I received the cabinet damaged but customer service was excellent and had a new one shipped within a few minutes!"


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Wayfair is a merchant member
Wayfair participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 3,378 merchant members.