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4.53 / 5 (756 reviews) average score over the past This merchant had 89.02% positive reviews over the last Six Months
Six Months
Positive: 673
Neutral: 21
Negative: 62
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5/5
2025-04-01
I wish I had more money!
"I would bury all the shoes and cloths I want. So many shoes I luv"
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4/5
Updated on: 2025-03-30
Website awkward and difficult to navigate on some devices
"Tell your web designer that your website isn't responsive enough for today's variety of screen shapes and sizes. If it weren't for the unbelievably low prices I wouldn't have kept trying so hard. I finally gave up and went to my desktop computer and was able to access many more buttons not present on the mobile version of your website. Namely, the one necessary button for making the purchase.
Also, this survey is vague. Rate my experience? I haven't even received the shoes yet. Do I understand the vip program? Not at all. I'm just taking a shot at getting $200 worth of new work shoes for $67. I hope they're ok quality.
Maybe wait a couple weeks before sending me the survey. Shipping? No clue. Product quality? Not here yet. Customer service? Uh, thus survey.
Update: I added a star because Justfab sent me an email apologizing for my mobile navigation difficulties and let me know web support will be notified. I appreciate good customer service. Now all I have to do is wait to see if i like the shoes..."
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5/5
2025-03-29
Great service. Product exactly as described.
"Everything as describes fast shipping. Great experience."
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1/5
2025-03-28
My order was canceled
"JustFab keeps canceling my orders and I don't know why. They don't tell me why my order is canceled but they are quick to charge my credit card if I don't skip the month by the 5h. Smh"
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LBTechstyle from JustFab has responded
Posted Mar-28-2025Hello Priscilla,
I’m sorry to hear about your experience with canceled orders. It’s frustrating not to know the reasons behind them. I understand how important it is to have clarity in these situations. I would really like to hear more about your experience so that I can make sure we’re on the same page to better assist you. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I’m sorry to hear about your experience with canceled orders. It’s frustrating not to know the reasons behind them. I understand how important it is to have clarity in these situations. I would really like to hear more about your experience so that I can make sure we’re on the same page to better assist you. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
4/5
2025-03-27
Shoes ordered
"Order came on time as I expected and with the correct sizes I ordered."
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1/5
2025-03-27
Shipping!!
"Just be aware if you order express shipping and it gives you a date that not the actual date you will receive the item. The actual time frame for express shipping is actually 3-4 business days."
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LBTechstyle from JustFab has responded
Posted Mar-28-2025Hello Brittany,
I'm sorry to hear about your frustration with the shipping timeline. We understand how important it is to receive your items on time, especially when you choose express shipping. Our estimated delivery dates can sometimes vary due to unforeseen circumstances, but we appreciate your feedback as it helps us improve our communication. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
I'm sorry to hear about your frustration with the shipping timeline. We understand how important it is to receive your items on time, especially when you choose express shipping. Our estimated delivery dates can sometimes vary due to unforeseen circumstances, but we appreciate your feedback as it helps us improve our communication. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
1/5
Updated on: 2025-03-27
the clothing are ugly now I don't like them one bit. I always was able to find a perfect piece but now what the hell
"the site is still easy to use but I think I will be canceling my account because I'm not finding your cloths worth having. What happened to your styles, who's picking out the clothes because they are awful."
Samar B. from JustFab has responded
Posted Dec-17-2015Hello Carmella,
Thanks for your awesome feedback! We always strive to provide stylish, affordable items for Fabshionistas like you!
JustFab Member Services
Thanks for your awesome feedback! We always strive to provide stylish, affordable items for Fabshionistas like you!
JustFab Member Services
5/5
2025-03-26
Great customer service
"I want expensive skirt. I love the quality of shoes. I’ll keep shopping with Justfab for a very long. Plus I’ll tell all my friends and family."
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3/5
2025-03-25
Quality is great but the service, not so much.
"I have been with JustFab for some time now and the quality of the clothing/shoes are extremely good but I find the customer service not so great. It has been a few weeks now that I have returned for exchange two items, a jacket and a pair of jeans, and I am still waiting for them to be released. I believe once you receive the item returned the exchanged item should be sent. This is also not the first time it has happened to me. It happened with a pair of faux leather pants and only once I called a third time did JustFab release the pants. I would like my two items released and the exchange sent."
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ZethB from JustFab has responded
Posted Mar-26-2025Hello Billie,
We're sorry for the frustration with your exchange process. Waiting weeks for replacements, especially when this has happened before, is understandably disappointing. We appreciate your patience and agree that once a return is received, the exchange should be processed smoothly. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
We're sorry for the frustration with your exchange process. Waiting weeks for replacements, especially when this has happened before, is understandably disappointing. We appreciate your patience and agree that once a return is received, the exchange should be processed smoothly. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
4/5
2025-03-25
My experience
"I am completely satisfied with my purchase"
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5/5
2025-03-24
Great website
"Easy to navigate site. Pleased with purchases."
5/5
2025-03-23
Always easy to find cute clothes and shoes
"Just Fab makes changing my mind and closet easy and economical every season!"
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1/5
2025-03-22
Very poor
"Bad very bad cancelled account"
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KIdongtechstyle from JustFab has responded
Posted Mar-23-2025Hi Mohit,
I’m really sorry to hear about your experience, and I completely understand your frustration. It’s incredibly disappointing when things don’t go as expected, especially to the point where you feel the need to cancel your account. We truly value your feedback and want to make sure you have a better experience moving forward. Our Member Services Team will be contacting you immediately.
Best,
Kim
I’m really sorry to hear about your experience, and I completely understand your frustration. It’s incredibly disappointing when things don’t go as expected, especially to the point where you feel the need to cancel your account. We truly value your feedback and want to make sure you have a better experience moving forward. Our Member Services Team will be contacting you immediately.
Best,
Kim
5/5
Updated on: 2025-03-20
Great values!!
"Easy to order.
Alot of selections"
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ZethB from JustFab has responded
Posted Nov-20-2024Hello Eva,
Thank you for sharing your positive feedback! We’re glad to hear that you found it easy to order and enjoyed the variety of selections. We look forward to offering you even more great values and options in the future! Your satisfaction is our priority, and we appreciate your support!
Best,
Zeth
Thank you for sharing your positive feedback! We’re glad to hear that you found it easy to order and enjoyed the variety of selections. We look forward to offering you even more great values and options in the future! Your satisfaction is our priority, and we appreciate your support!
Best,
Zeth
1 - 15 of 202777 reviews
Retailer Information
Contact:
Available 24 hours, 7 days a week
1-866-337-0906
http://www.justfab.com/fa
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JustFab
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JustFab is ranked #1 in shopping
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KIdongtechstyle from JustFab has responded
Posted Mar-30-2025Thank you for sharing your feedback, and we truly apologize for the frustration you experienced while navigating our website. We understand how important it is for our site to be responsive and user-friendly across all devices, and we're sorry that the mobile experience didn’t meet your expectations. Our Member Services Team will be contacting you right away.
Best,
Kim