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5/5

2003-07-20

"We purchased our first digital camera, a Konica KD400Z from 17th Street Photo. Good prices, well designed website and the product arrived one day early. It was easy to track the progress of the shipment on the website. I particularly liked the assurance on the website that the product was brand new and for the US market (no gray market goods) and that proved to be the case when the camera arrived. Will definitely purchase from them again."

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Overall quality of ordering process
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5/5

2003-07-10

"As always, I am leary about buying from Online companies--so I checked this company out thoroughly before purchasing. I ordered a Canon Powershot G3 which had a great price, $200 bucks cheaper than everybody else. I received a phone call to confirm my order, and the order was shipped same day. Very nice. Received my camera 1 day earlier than expected--works great! Very happy with the company, and I will buy from them again."

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5/5

2003-07-07

"I couldn't recommend 17th Street Photo more highly. I ordered a Canon PowerShot S50 and accessories from them, using my Australian credit card, for shipment to my US address during a visit there. This seemed to be too hard for every other reseller, but 17th Street Photo was extremely helpful in organising my order, even to the point of shipping it on a date convenient to my arrival. Their prices were extremely competitive, and their FedEx express shipping reliable, speedy, and cost effective.
For service, prices, and shipping I would not hesitate in ordering from them again.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-06-20

"I highly recommend 17th Street Photo. I bought a telephoto lens for my digital camera (Olympus E-10). I bought the 3x telephoto lens (TCONS300). They had the best price around. It shipped the same day and it was in excellent condition. I haven't tried it yet, but I am sure that it will work fine. The only complaint I had with them is that their online status is a little slow and the shipping is kind of expensive. Even with the higher shipping, they are still the cheapest guys around. They seem to be a reputable dealer from my research and so far I'm happy."

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Is committed to quality products and services
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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free

5/5

2003-05-25

"After searching for a Canon10d for a couple weeks I finally found someone that did not have to preorder it. I ordered it late Tuesday and arrived Friday afternoon. The sales person was frindly adn informed. I will not hesitate to do business again."

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Overall quality of the company
Pricing of products and services
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Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
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Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
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Variety of brands and products offered
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Overall quality of ordering process
Ease of ordering online
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Ease of checking order status
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5/5

2003-05-17

"Purchased 3 items on this invoice. All were in stock and all priced below any online competition. Sales person was helpful and there was not hassle in completing the purchase. Their shipping and handling prices are the best and delivery service from the East Coast to the Midwest was only 3 days via Fed Ex ground. Very pleased with 17th Street Photo."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-05-10

"Purchased the Canon 420 ex; package arrived promptly (3 Business days); no hassle site, good packaging, USA warranty...would shop here again..."

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5/5

2003-05-07

"While I've done business with 17th Street Photo over the last 10 years, I haven't bought anything from them recently. However, I placed an order for a Canon IS Lens on 05/05/03, received the package (FedEx 2-day Saver) this morning(05/07/03). I am once again impressed - that was really fast. In addition, the price on the lens was also one of the lowest. To sum it up, good prices, friendly service, fast shipping and a very smooth shopping experience. Will definitely do business with them again. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-04-30

"After much research using this site (and others) I decided to purchase the Canon S45 from 17th Street. I could not have been more satisfied with my purchase. The ordering process was easy, I received the product on time and I was never bothered by any add-on calls. Their tracking system allowed me to have someone at home to receive the product. This was a very good experience and I will buy from them again in the future."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-04-19

"I researched several websites for a model of digital camera to buy and a good vendor. I picked the Canon S45 for my next camera. I saw many horror stories about other vendors (ie. high pressure sales calls and available status changing to out-of-stock). 17st Photo Supply had many good reviews and a good price. So, I placed an order on-line on a Sunday night and I had my camera Wednesday. It had USA warranty (not a grey market product). And they didn't call at all. I will definitely shop here again for my photo needs. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
N/A

5/5

2003-04-17

"After searching ebay for a Pentax ZX-L I decided to try Reseller Ratings and came across 17th St. Photo. They had the lowest price on the kit I wanted combined with a great rating. They shipped promptly and accuartely. The bag I recieved with my kit is nicer than I expected for the price. I am a very satisfied customer and plan to order from them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-04-17

"I purchased a Canon G3 camera and CP 100 printer after carefully looking at vendor ratings. Their price was very competitive $599 c/w a lowest of $523 from a vendor w/ horrible ratings and highest of $699 from other sites). Their price beat Costco! The service was terrific. I had read about "Dov"'s great service so when I actually got Dov on the phone, I felt like I already knew him. The experience was exactly as billed: real people answering the phones, knowledgeable advice, incredibly fast turnaround, and instant tracking. I ordered on Friday, got all purchases by the following Wednesday. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
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Ability to determine if a product was in-stock real time
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Ease of checking order status
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Overall technical support
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Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-04-11

"I could not have asked for better service. I selected 17th Street based upon other reviews and have been extremely happy with the service. The web site was clear and concise. I ordered online. For an International order additional information was requested to be emailed. This was easy and straight-forward. There was absolutely no hard sell, in fact my order processed without additional any further contact from myself or 17th Street. Ordered product Thursday (3 April Australian time) and the camera arrived in the country Sunday 6th April. Everything arrived as detailed. The price is resonable especially when you consider I got what I wanted without any of the hassle some others have had with other online retailers. I have receommended 17th Street to a friend who will be purchasing the same camera as I purchased. Quality service from a quality supplier."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-04-02

"This was my 2nd order with 17th ST. Photo. My salesman Dove, ext. 212 is a gem. He was extremely helpful, I had a concern about the type of bracket one of the lenses had, he went back to the storeroom; opened the box to determine which bracket was on the lens. I appreciated Dove taking the time to do that. He was very knowledgeable and could not have been any nicer.

My last order was placed late on a Monday afternoon and I received my lenses Wednesday at 12:30PM.

I highly recommend 17th ST. Photo. Their prices are very competitive and they are a pleasure to deal with.

Don Pullem
"

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Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-03-26

"I was pleased with the pricing 17th street photo offered for the Nikon N65 kit I bought. They had the best price around and the customer service was EXCELLENT. The order arrived two days later which was a suprise and I was able to track my package whereabouts."

Detailed Review Benchmark + -
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Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process