"Horrible company to deal with. They have lost my mailed-in written prescription twice. I have delivery confirmation from the USPS showing that they received my written prescription, but 1800petmeds states that they don't have it.
What a huge waist of my time. I have called 4 times and they still can't find it. I really don't want another insincere customer service person asking me how my pet is doing. I just want my order to be handled in a professional and competent manner.
This is a pharmacy and they have pets' lives in their hands. Shame on 1800petmeds for doing such a lousy job. Don't believe their response when they try to act like they care. If they cared, they would actually keep track of the mail that comes through their doors and send the medication promptly instead of trying to blame everybody else."
"Absolutely horrible experience! 1800petmeds claims they have to ship to the same address that the credit card has on file...yet they give you the option to change the shipping address - so that doesn't make sense. I was trying to ship to my son in the states, but I'm currently in the UK. They had a completely different email on file for me than what is accurate (hopefully the email this other person was getting wasn't important) 1800petmeds wants a CCV (3 digit code) which is on the back of credit cards for bill me later...which doesn't provide an actual card - which also makes no sense. The entire experience was a nightmare...and my son's cat is suffering for their incompetence! They are concerned about fraud? Nothing in the entire process seems kosher. I'm GLAD I canceled my order."
"Chance (Cocker Spaniel), Chase (grandcat) and I just love 1800PETMEDS! I am an HHA and am away from home 4 full days a week. I needed to order refills and supplements while at work and I was surprised at how easy it was. The customer service rep was EXTREMELY helpful and courteous (she even sent hugs Chance and Chase's way). My order arrived in perfect condition just in time for my return home from my shift. I love that cat nip or a biscuit is included with each order. Thank you Petmeds for helping to keep my fur son and grandcat healthy and happy."
"I am very confused why there are so many negative reviews! I absolutely LOVE 1-800-petmeds. Their prices are always amazing (they always have great coupons) and I always receive my orders in less than 2 days! :) They also have a great customer support team that are always there to answer any questions I have and are very friendly. As for the people writing bad reviews, you must treat this website just like any online pharmacy (I have one for myself through my insurance). If they decline any of your prescription requests, IT'S BECAUSE OF YOUR DOCTOR! 1-800-petmeds is very professional and I will continue to use them in the future for all of my pet medication needs that I am able to order from them that is not a time sensitive medication need. Keep doing what you all are doing well! :) From: Leah and fur-children: Charlie, Zelda, & Sophia."
"I sadly won't be using 1800petmeds.com anymore. Every time I have placed an order, my debit card information has been stolen. I do not shop online, other than ordering my pets' flea/tick medications from this site. I have no other complaints other than getting my information stolen. I discussed the issue with my bank, who said most likely the fraudulant charges were from an online purchase. The first time could have been a fluke, but twice...I'm not interested in doing it a third time. Sad to have to say goodbye, because I really enjoyed the products and speed in which I received them."
"they suck and i never order any thing from them..... their web site is not clear and they don't email you if you need any extra steps to take in order to get your meds......"
"Unfortunately my dog Fiefel has passed, for which I hold 1800Petmeds.com partially responsible as I was declined refills on his required medications on more than 1 occasion, despite the fact that I had 10 remaining refills. I chatted online with a so-called customer service rep representing your company who was of no help whatsoever, despite my urgency, she answered my desperate request with a ridiculous response and immediately disconnected me. I will be returning the medications that your company unfortunately delayed for entirely too long resulting in the death of my pet and will NEVER trust in 1800petmeds.com again, and in fact I will highly discourage anyone I know, or do not know, to do the same.
An Outraged EX-Customer
Laura B."
"Absolutely awful. I ordered denamarin to boost my dog's liver function from 1800petmeds as my vet didn't have it in stock. I called several times to get the status of my order as it wasn't updating online. The first time they assured me that they would send my order out via FedEx overnight, I called back the next day bc I didn't receive it and they promised me again they would ship it out that day. The next day I called they still hadn't shipped, over a week had gone by and I told them to cancel the order so that I could order from someone who would actually ship this out to me. Meanwhile I lost a whole week of my dog not getting this med.
In response to the below from 1800petmeds, not only did I not receive the email, I called THREE (3) times, and each time the Customer Service assured me they were sending it out THAT DAY via overnight service. "
"This is my first time ordering from 1800petmeds, I normally order through a different online pet supplier but thought I would give this site a chance. That was a mistake! I placed an order over 9 days ago and finally reached out to the company because I had still not received it. I was told that it was being sent back to them, but they would send another out...oh and I didnt have to pay for that! Of course I dont have to pay for it, I already did!! I have lived at my address for years and have NEVER had a problem with a package arriving. Sure they advertise free shipping, but you will be waiting forever. Looks like I will have to wait almost another two weeks to receive my order. Disappointed."
"I have used 1800petmeds for several years and have always found them to be fast and efficient.....until now. I don't know what is going on with that company, but the results are clear, their website has been broken and I have been unable to order anything for about 3 weeks now. I have emailed them several times. Their response is the same..."Thank you for your email, we are sorry you experienced problems. Our website is not experiencing any issues. We have not heard of any other customers having issues. Please log on and try again." When I called and actually spoke to someone....they blamed Paypal and told me to call them. Today, I FINALLY got someone over there to admit they were having issues "at that moment" with their website but that it should be fixed by the afternoon. It is now 10:00 PM. Their website is not even allowing me to add anything to my cart, much less checkout! Click on a product, and all you see if the product picture, information and a sentence saying that shipping is free. Great.... where's the price and "Add to Cart" button???!!! What the Hell is going on with this company???? If I could give petmeds a negative rating, I would! You dear sirs, have lost a very loyal customer who has spent A LOT of money on your products over the past 15 years!"
"NEVER AGAIN! tried to order a medication that needed prescription. Was told to fax prescription, which I did. When I tried to check on the order days later, they said to fax it to a different number. Did that, too. Tried to check on order again & it said waiting for customer to fax rx. Umm, hello??? Went round & round with customer service. Too aggravating. I did everything required. My vet will not fax the rx directly, as this is their competition. They got the fax -- twice -- and still would not fill it & could not explain why. I found the medicine somewhere else for much less money. Guess they don't value their customers. When I cancelled the order, I got an instant email offering me 5 bucks to return. Seriously??? Never again!"
"I placed an order for a refill of a medication for my dog in mid December using the websites refill order button. I tried for weeks to resolve 1800petmeds inability to refill the order despite the fact thaqt my vet had previously authorized the RX with 1 refill included. On January 3, 2013, 1800petmeds cancelled the order claiming there was an issue with the dosage. They apparently failed to look at the previous order to determine what dosage was needed. They requested that I reorder the medication and offered a $5 discount. I reluctantly did so. I received comfirmation that the order had shipped and began tracking the package. Within two days it arrived in my state (NJ), but was then diverted to Maryland and onto North Carolina. As of today, my dog is still without any medication. Great job expediting my dog's much needed medication!
Next time I need a refill, I'm getting directly from my vet. The price is better ($36.00 vs. $50.00) and I get it the same day. I don't expect to make any future purchases for ANY of my pet products from 1800petmeds..."
"After attempting to place an order here FIVE TIMES, I finally ordered the feline Advantage II I needed from another website. I still need some medication for my cats, but it is extremely unlikely I will be going with 100PetMeds. The checkout process does not function as it should. I am completely unable to use PayPal checkout to pay with my existing BillMeLater account. Even with 4 different browsers, all I get is a blank page after I log into PayPal via the 1800PetMeds checkout and confirm the payment method. This is an enormous security hole and I have no idea if my information was stolen. I am not pleased with this and I absolutely do not feel confident in the security of my payment information with this website. I will not be recommending this website to anyone else in the future unless some changes are made."
"It's been 9 days and I still didn't receive what I ordered. Called customer service to cancel my order and the told me it would be another 7-10 days to receive a refund. This was my first and last time ordering from them."
"Email sent to customer service -
I placed an easy order for frontline my for dogs, frontline for my cats, and dog toothpaste last week. My order arrived today without the frontline for cats!!! I am very upset, disapointed, and irratated with your company! The flea meds. for the cat were the most important thing on that list as I have back up flea meds for the dogs. When I called to complain I was told that a new shipment could be sent out in two days(when I needed it today). Also, it will take 5 to 7 days for my money to be refunded! It's funny that you could debit my account the day the purchase was made but it takes a week to refund someones money for your error. What a joke! I now have to make an unnecessary trip to the pet shop to buy more flea meds for my cat and spend another $40 again b.c my money has not been returned yet! I am so disapointed with your company I will be sure to write a negative review online and NEVER shop with you again! What a shame for a reputable company! I am sure no one will respond with any appropraite action to this, as the supervisor on the phone didn't seem to care much either for my inconvenience! What a shame to have such horrible results with a well known company.
Pet owner,
Lindsay Berton"