"I was told on January 5 that my order for my dogs medicine was shipped. So I waited and waited. I sent an email on January 22 asking where my order was. I received a message that my address needed to be verified and my dog was due for a heartworm exam so the meds were in fact not shipped (not that anyone at 1800petmeds.com did anything other than collect my money.). I called the company, and was disconnected not once but twice. When i called a third time, i was given yet another excuse why this situation had occurred, again the compamy did not take responsibility for is mistake....DON'T USE 1800PETMEDS.COM"
"Fall! Signals cooler weather and more outdoor time for my dog. But with that prospect comes the chance that fleas will find a new home on our dog. We ordered a 6-pk of Program Tabs to help break the flea egg-laying cycle and have not been disappointed. The product worked just as my veterinarian told me it would. The product from 1-800-PetMeds.com cost much less however and we are completely satisfied. The ordering and delivery was fast. I will order from them agin when it's time for a re-fill!"
"i purchased Advantix for dogs from 1800petmeds, was extremely pleased with the customer service and prices of the products and speed in which i recieved my order, i would recommend 1800petmeds to any/all friends and family."
"Terrible customer service/system. I will never use again. I order flea/tick and heart worm for my dog, gave them my vet's info and assumed they would handle the prescription info as advertised. Two and a half weeks later with no sign of the product, I called. They said that the vet refused to give them the prescription info and that I had to manually pick it up. Thing is I have moved am not there to pick it up, otherwise I would just buy it from them. Even worse, they knew this two weeks ago but never called, stated they emailed me which I never got, and then failed to follow up. Now my dog needs her medicine and I have to pay to have her seen locally because of their incompetence and inability to get the prescription. A medical prescription is not proprietary information and must be shared if requested, I don't know how they can refuse to get the info. Stick with your local vet and skip the pain and suffering of using this website. They are too large to care about your order."
"I've been a 1800petmeds customer for about 2 years now, and I've always had a great experience. One exceptional item of note, I sometimes order canned cat food from them and it always arrives in PRISTINE condition, no dented cans at all..this is a rarity when ordering pet food online!
Also, most of my orders have included a free little bag of catnip, which my kitties love!
They also process and ship VERY quickly, I usually have my order within 2-3 days just using their basic free shipping. "
"Love petmeds.com They have great prices. Generally can get free shipping (if you can spend $39.95) Also great customer service should you ever have a a problem. They will send you reminders if you'd like. Also they send you coupons every so often."
"Ordered from them when my pups got fleas. The last promised delivery date, my stuff was still in New York. I'm in Texas. I called and after a bit of a struggle (where I had to point out their website says satisfaction gauranteed) I got a refund. I don't order stuff when i think i might need it in the future. I order it when i need it."
"My constipated cat uses a laxative called Lactulose. I was paying about $15 for a small 2oz bottle at the vet. With 1800petmeds, I get 16 oz for only $14! The only drawback is having to mail them a prescription, but it's really worth the minor inconvenience. Their shipping is very fast and I have never had any problems requiring me to contact customer service.
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"I ordered fish oil, supplements, and vitamins in bulk for our Sheltie and (Jack Russell) terrier. It was shipped quickly (under 24 hours) as always with a free dog bone. 1800petmeds has great prices and customer service. Highly recommended!"
"My order was correct, nicely packaged & arrived quickly. I was both pleased & surprised to find store coupons! And my 3 cats were thrilled with the free sample of catnip! What a nice touch!
I'm very pleased with the entire ordering experience from start to finish. And I will (& do) recommend 1800PetMeds. And I will be back =)"
"1-800-PetMeds is a FANTASTIC company to buy any pet product you need! They have a large array of things, such as medications, toys, food, preventative products, among many other products. You could literally spend hours looking through all of the different items. I personally get my Heartguard and Frontline for my 7 year-old Italian Cane Corso, Carley. My husband and I recently just bought a Frenchton (French Bulldog and Boston Terrier Mix) named Oliver. We will soon be purchasing Heartguard and Frontline for him, but have to wait until he stops growing (they grow up too fast!!). Anytime I have ever had contact with 1-800-PetMeds, they were always courteous, friendly, and very helpful. They even contact your vet if you need a refill on a medication so you don’t have to take time out of your day to do it. My order ALWAYS arrived speedy and I LOVE the free shipping! 1-800-PetMeds is truly a trustworthy and excellent company. I will continue to purchase all of my pet care needs from them.
P.S. Carley and Oliver wanted me to thank you for the treats that you send in the box with the order. They appreciate it and enjoy them very much! :)"
"Since I have been ordering from 1800PETMEDS, the orders have been on time, receiving them within 2 - 3 days after placing order. Trixie loves the doggie treat that is sent with the order. Keep up the good work!"
"I highly recommend 1800petmeds for all of your pets medication needs. Not only are their services conveinent,easy to use and affordable, their customer service is remarkable. I have been a loyal customer of 1800petmeds for a few years. I place my order online, they fax my vet for approval on prescription medications and then deliver straight to my door with a TREAT for my dog! I never have to make a phone call to the vet for approval on my medications, they handle it all directly with the vet! I also enjoy the friendly reminder emails informing me that my dog is due for heartguard/frontline. In addition I receive discount codes that save me a ton of money. Not only do I receive free shipping I also receive anywhere from $5.00 to even 20% off my orders. I guarantee no vet office can offer that! I am a completely satisfied customer with healthy and happy doggies thanks to 1800petmeds! ;)"
"This was an order for Deramaxx for dog. 1800PetMeds had the best price going and then I got free shipping and a 10% coupon....could not get there anywhere else!! I think 1800PetMeds is wonderful, customer service is polite and helpful, wide variety of products available, will contact your vet for you and who could beat the dog bone in the box for the dog? That finishes off a great online shopping experience. Thank You!"
"Very prompt service as always! I love ordering with them, appreciate the discount codes and the doggie treat they always send. they are always very helpful on the phone whenever I've needed to speak with someone."