"Interaction with these guys is great, they have very reasonable prices and when things Don't work out, they are very easy to work with and super punctual about responses. Also, shipping to me is insanely fast, standard shipping delivers to my house the next day. Definitely recommend these guys"
"Ordered 10 piece struts ,control arms (upper and lower) control arms didn't fit to small. You need original box it has part #s. Then they need vin# and picture of parts. Then they want you to lift car and show the parts (control arms) I bought that fit . So they don't have easy returns or guaranteed fit. That's why they don't have part #on part. So don't expect to return if it doesn't fit. "
"Needed a new driverside mirror for my 2016 RAM 1500. The original had lots of added features and it was difficult to determine which replacement mirror would have exact fit and function. I called in for help and they were most knowledgeable and friendly. Got my part ordered and by doing so over the phone, they told me if it isn't right, I am able to ship it back with free shipping. But I doubt it will be wrong.
Great team at 1A Auto!!!"
"Initially I had some trouble with my refund. But ZACHARY and JEAN were extremely helpful and made up for any shortcomings. I sincerely appreciate all of your assistance and will be purchasing parts for my other vehicle from 1A Auto. Thank you for making this right. "
"I wanted to make a return for a refund, but it was after 60 days which meant 1A Auto did not have to refund me. After communicating with 1A auto customer service through email, we were able to come up with a fair compromise that left both sides happy. "
"I had ordered an strut and shock package for out 2015 Ford Explorer 10 months ago. The passenger side strut failed causing the steering to lockup when turning to left. I called and Jessica issued me a refund for the cost of the bad strut. Very pleasant and nice to work with. Will be using them again."
"Whenever there's an issue an email or phone addresses the matter, the setup is in place and the customer service makes it happen. Yes oh yes"
"The company does not wish to make anything right with customers when parts guaranteed to fit do no fit. I bought a set of spark plugs and coil packs from 1A Auto. Their website requires you to add a year, make, and model to provide a fit. Not just a fit though, everything on there site is guaranteed to fit. After two attempts the company refuses to fix the issue and make it right. DO NOT BUY FROM THEM."
"Cheap Chinese parts sold with a horrible return policy. I wouldn’t recommend them. I have purchased multiple parts and noticed after a year they fail. 8 vehicles in the house (6kids), and did a bunch of repairs, now replacing a lot of these parts within a year. Returns will cost an arm and a leg and they will try to get out of them."
"Generally I find 1A Auto parts reliable wiht perfect fitment for after market parts at a reasonable cost. The inventory is extensive and shipping is sometimes at no cost. Having recently purchased a aftermarket part that unfortunately fail, I was at a lost on how to handle the situation at hand. I contacted 1A Auto Customer Service, provided details and evidence of the failed part, and was immediately issued a refund. Additionally, 1A Auto did not require return but suggested I donate the part to a Automotive training school or other similar type facility hat could repair the failed unit "
"Do not buy from them unless you want to lose out on money, "
"I've bought a set of trq shocks and I must say that brand is trash. I see why it's the price it is because the quality of trq products aren't good. Bought water pump thermostat and I had to return those at least two times because they didn't work they were faulty. Then I missed my refund window by one day while my jeep was sitting in the shop. They have lifetime warranty and I see why. It's because the product aren't any good"
"Donna was excellent. 1A honored their lifetime warranty on a 6 yr old headlight that was degrading. I had my new part within the week, just as promised. Will use 1A for all future parts."
"I have never been dissatisfied with 1A Auto! Every part that I have ordered has been spot on. Crystal, in customer service is awesome, as she responded within minutes to my email! The quality of parts exceeded my expectations, as well as pricing and free shipping! And , thank you 1A Auto for providing the very informative repair videos that I subscribe to!!!"
"Discovered 1A Auto through a You Tube video explaining how to change the back gate struts on a Nissan Pathfinder. I ordered the replacement struts through their website. Pricing was fair and shipping was fast. The You Tube video explained everything we needed to do and we were able to replace the struts quickly and easily. My husband transports a lot of sports equipment and having a back gate that kept falling on his head was frustrating (and dangerous!). This was an easy fix we could do ourselves and didn’t cost a fortune. Highly recommend!"