"I had an issue with one of the parts I received. Contacted customer service and Samantha took care of everything needed to get me a new part on its way. No questions asked, no extra cost! She even sent me a pre-paid label to ship back the defective part. This was my first time buying from 1A Auto but it for sure won't be the last. Thanks Samantha and 1A Auto!"
"WOW is all I can. Within just minutes of submitting an online inquiry relative to an expedited shipping delay, my issue was totally resolved. I do not know when, if ever, I have received such excellent customer service. "
"Bought parts from 1A Auto to give Nissan altima tune up after watching their video on how to replace ignition coils. Every thing rrived timely and packaged good. Replacing the parts were easy as video and car runs good after. Did have problem with the code reader to reading car codes and spark plug socket not for my spark plugs. They resolved the issue with those items quickly. Very pleased with service and parts. Will be again from them. "
"Cannot recommend a better company to buy from! Customer service on both ends is perfection of what you want as a customer! Will be doing business with them next time i need anything for my cars. Alexis was great answering all my questions and was extremely fast to boot. 110% recommend them to all! "
"Bought front end suspension kit for an 01 V70. Inner tie rods failed about 18 months later. Expected to jump through hoops to get them warrantied. TRQ opened my email at 8am and had the new replacements shipped out less than 2 hours later! 5 star for sure!!"
"TRQ quality parts were carefully packaged and arrived quickly.
I particularly appreciated the “Watch Before You Work” link to YouTube.
As an experienced mechanic, I watch those videos nonetheless the learn the particularities of specific jobs.
The mechanic/narrator does an excellent job of outlining the work and tools required.
Two CV half-shafts on this Civic were handed in under 2 hours.
Very pleased with 1A Auto"
"As a business owner everyone has there flaws, its what you do with those flaws that make you a great business. No matter the issues i ever have which are next to none Great company to deal with "
"I ordered brakes and calipers with drums and all the products showed up relatively fast and the quality was second to none
Very happy "
"I’ve been a customer of 1AA Auto for the past 12 years or so. They’ve always been very punctual and fast with order shipment and delivery.
Recently, I made a mistake and ordered the wrong part, at a cost of $31. I filled out the ‘return shipment’ form, and prepared to pay return shipping. They notified me that I would not be required to return the part, and that I would be getting a full refund.
I will be making it a priority to procure most if not all my vehicle parts from 1aa auto before I go into town to look at the various auto parts stores.
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"I always use this site to purchase car parts for my vehicles. Recently, I had purchased calipers and after installed, the size was a bit too big even though it stated "fits your vehicle guaranteed" and it was scraping the inner rim. After some emails with their customer support, they understood my situation and took care of it right away. I appreciate A1 Auto and everyone in it!"
"After researching dozens of options for replacing a broken passenger side mirror+camera on my Honda Civic, I found 1A Auto and had a really positive experience. Their price was the cheapest, but it was a high quality part. It was so easy to install and it looks and works great! The expedited shipping was a terrific bonus, since we wanted to fix the car for a road trip. And the live chat on the website is authentic (not a robot) and very helpful. I contacted other sellers with much slower response times. I literally saved over $1000 compared to what I was quoted at a bodyshop. "
"I always have an easy time with 1A autos instructional videos on YouTube and they always help me out to be able to do the things that I want to do to fix my truck and make repairs that I can do myself easy to understand and see I also enjoy shopping when a Auto for great prices low prices and quick and easy delivery for the right parts that I need to replace or repair my trucks damage broken or missing parts as well when I auto is always dependable and I enjoy shopping with the site it's easy to use and customer service is always so nice much appreciated!"
"A1 quickly fixed a mistake that was made by the USPS. Postal service said it was delivered but it was not, A1 quickly sent me another part without any hassle. "
"1Aauto seems to find very good sources for their private brand parts. I've had great experience with their private label, and the latest purchase, which was a front hub assembly for my 1999 Silverado seems to be at least as good as the original equipment bearing. I expect it to last a long time, and their videos to install them are always helpful. Recommended. "
"Wrong part was sent and no one in this company would keep responsibility for their actions but they would only lie"