"Ordered 2 starters and brakes and rotor set. Good brands and arrived clean with no issues. All parts functioning as it should. Already bought a part that I accidentally bought again through them and sent it back for a full refund. 1A Auto is the real deal and they care about their customers. Thank you."
"The online videos have been amazing. I have a 2009 GMC Envoy with 240k miles. I have been able to keep it going by doing work myself using the online videos. I cannot tell you how much money it has saved me. The instructions are clear and concise. I love that they tell you what size wrench or bit to use. I am nothing even close to a mechanic but was able to easily install new wheel bearings. The care rides better know than it did when I got it 5 years ago. Thank you!"
"Firstly, the alternator I ordered from 1A arrived promptly and was clean and well packed. I make this distinction because I had ordered a "new" unit from another seller and it arrived damaged and worn. Unfortunately, after installation, the unit from 1A had an issue and I requested a return and refund. I was surprised and relieved when 1A responded by promptly offering a full refund and suggesting that I donate their alternator to a local school with a repair program. I was speechless, and plan to follow through with their suggestion. I regret that I was unable to use their unit, but will forever be a fan of their customer-oriented approach to sales and service! Thank you 1A!!!"
"I’ve placed a few orders with 1A Auto and have had no bad experiences. Navigating the site is easy, purchasing parts is secure, and shipping is fast. One of my struts turned out to be defective so i immediately contacted customer support (on a Saturday) and they got back to me within an hour with confirmation of a replacement part being shipped out the same day. This is definitely my go-to place for car parts."
"I ordered the wrong part and requested a return, 1-A Auto promptly replied with full credit return and wrote that I did not even have to send the part in, but that I should donate it to a local vocational school "
"ordered a brake kit for the front axle. 3 days deilery, ok. 3 inner brake pads and 1 outer pad in the package. Called to get it corrected, they were kind enough to offer to make it right. They the replacement parts would take 6 days, and would not expedite a quicker deliver. Unfortunately, that did not meet with my expectation. So, F*ck 'em, I will go back to Partsgeek.com and Rockauto.com. For now I will run to the local parts house and pay too much for brake pads and finish this truck."
"Had some trouble with the return process (they said the vin number I have, showed that I have a manual transmission, when I actually have an auto), but after going back and forth alot, and providing proof, they decided to give me a full refund, without returning the part, because of the hassle. Overall, I'd recommend giving them a shot. I appreciate the honesty and the very nice gesture after what had happened."
"I have placed probably 15 orders with 1A Auto. In every case, the order came to my door in 2 or 3 days. Fast, Free delivery, awesome. The quality of the parts seems to be fine; only time will tell how durable the parts are. I had ONE issue with a defective part, 1A immediately sent out a replacement. Nothing bad to say about these guys. I have bought:
Brake pads/rotors/struts/control arms/hubs/wheel bearings/more"
"I ordered online some air shocks for my truck and it was very easy to install them by watching the videos provided by 1A Auto, they fit perfectly, I definitely recommend the products, they are of very good quality,"
"Valve cover and gasket fit just like OEM at a fraction of the cost. Will definitely order again from them. "
"The video you folks posted for a rear door actuator replacement (2018 Ram 1500) was great! I was able to do the work myself, saving hours of shop rate. The video gave me the confidence to tackle it myself. The pace of the video was perfect and everything was thoroughly explained. Thank you very much!"
"Top notch service. I will be sure to promote your business to our community. I had the part I ordered in a few days and after realizing I ordered the wrong part, I was refunded and told to donate the part to a near by vocational school. What a pleasure it was to deal with this company.
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"Ordered parts for one of my trucks double orderd a part sent 1a a email and they sent a tracking order thru ups. Great sent the parts back a little over two weeks ago and have yet to receive a refund. Other than that I’ve had good luck with them. If they make it right I’m sure I’ll continue using them "
"They say it's 100% garunteed fit my car and it did not. I returned half of what I bought, I did the return on the website and emailed them twice and never reaches out, I had to call them! Then I returned half and didn't even get half my money back! And their customer service and supervisor are not helpful at all!!"
"I initially had trouble getting my brake calipers on, but after some trial and error I was able to get them on. 1A auto was great with their customer support. The parts are high quality and fit to specifications. This is a legit parts company and you can be sure that they guarantee fit."