"Whenever there's an issue an email or phone addresses the matter, the setup is in place and the customer service makes it happen. Yes oh yes"
"The company does not wish to make anything right with customers when parts guaranteed to fit do no fit. I bought a set of spark plugs and coil packs from 1A Auto. Their website requires you to add a year, make, and model to provide a fit. Not just a fit though, everything on there site is guaranteed to fit. After two attempts the company refuses to fix the issue and make it right. DO NOT BUY FROM THEM."
"Cheap Chinese parts sold with a horrible return policy. I wouldn’t recommend them. I have purchased multiple parts and noticed after a year they fail. 8 vehicles in the house (6kids), and did a bunch of repairs, now replacing a lot of these parts within a year. Returns will cost an arm and a leg and they will try to get out of them."
"Generally I find 1A Auto parts reliable wiht perfect fitment for after market parts at a reasonable cost. The inventory is extensive and shipping is sometimes at no cost. Having recently purchased a aftermarket part that unfortunately fail, I was at a lost on how to handle the situation at hand. I contacted 1A Auto Customer Service, provided details and evidence of the failed part, and was immediately issued a refund. Additionally, 1A Auto did not require return but suggested I donate the part to a Automotive training school or other similar type facility hat could repair the failed unit "
"Do not buy from them unless you want to lose out on money, "
"I've bought a set of trq shocks and I must say that brand is trash. I see why it's the price it is because the quality of trq products aren't good. Bought water pump thermostat and I had to return those at least two times because they didn't work they were faulty. Then I missed my refund window by one day while my jeep was sitting in the shop. They have lifetime warranty and I see why. It's because the product aren't any good"
"Donna was excellent. 1A honored their lifetime warranty on a 6 yr old headlight that was degrading. I had my new part within the week, just as promised. Will use 1A for all future parts."
"I have never been dissatisfied with 1A Auto! Every part that I have ordered has been spot on. Crystal, in customer service is awesome, as she responded within minutes to my email! The quality of parts exceeded my expectations, as well as pricing and free shipping! And , thank you 1A Auto for providing the very informative repair videos that I subscribe to!!!"
"Discovered 1A Auto through a You Tube video explaining how to change the back gate struts on a Nissan Pathfinder. I ordered the replacement struts through their website. Pricing was fair and shipping was fast. The You Tube video explained everything we needed to do and we were able to replace the struts quickly and easily. My husband transports a lot of sports equipment and having a back gate that kept falling on his head was frustrating (and dangerous!). This was an easy fix we could do ourselves and didn’t cost a fortune. Highly recommend!"
"I had an issue with one of the parts I received. Contacted customer service and Samantha took care of everything needed to get me a new part on its way. No questions asked, no extra cost! She even sent me a pre-paid label to ship back the defective part. This was my first time buying from 1A Auto but it for sure won't be the last. Thanks Samantha and 1A Auto!"
"WOW is all I can. Within just minutes of submitting an online inquiry relative to an expedited shipping delay, my issue was totally resolved. I do not know when, if ever, I have received such excellent customer service. "
"Bought parts from 1A Auto to give Nissan altima tune up after watching their video on how to replace ignition coils. Every thing rrived timely and packaged good. Replacing the parts were easy as video and car runs good after. Did have problem with the code reader to reading car codes and spark plug socket not for my spark plugs. They resolved the issue with those items quickly. Very pleased with service and parts. Will be again from them. "
"Cannot recommend a better company to buy from! Customer service on both ends is perfection of what you want as a customer! Will be doing business with them next time i need anything for my cars. Alexis was great answering all my questions and was extremely fast to boot. 110% recommend them to all! "
"Bought front end suspension kit for an 01 V70. Inner tie rods failed about 18 months later. Expected to jump through hoops to get them warrantied. TRQ opened my email at 8am and had the new replacements shipped out less than 2 hours later! 5 star for sure!!"
"TRQ quality parts were carefully packaged and arrived quickly.
I particularly appreciated the “Watch Before You Work” link to YouTube.
As an experienced mechanic, I watch those videos nonetheless the learn the particularities of specific jobs.
The mechanic/narrator does an excellent job of outlining the work and tools required.
Two CV half-shafts on this Civic were handed in under 2 hours.
Very pleased with 1A Auto"