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Customer service:
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Return/Replacement policy:
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Verified 1stopbedrooms Shopper
Verified
5/5

2024-06-18

Comfy and priced right

"This place has the same furniture you would get at retail establishments but at a much better price. I received my sectional today, set it up and am very happy with my purchase!"


Verified 1stopbedrooms Shopper
Verified
5/5

2024-06-18

Good so far - phone service with Joe

"Have not received order, it is scheduled. Joe sold me a 5 year warranty on the two recliners i ordered."


Verified
5/5

2024-06-18

Amazing experience

"Joe was as amazing representative. I have PURCHASED several times from 1Stopbedrooms. I love the quality of the furniture and the prices compared to their competitors. I would highly recommended 1stopbedrooms for anyone seeking quality products. "


Rep reply posted 2024-06-19
A rep from 1stopbedrooms, 1stopbedrooms, has responded:

“Dear Customer,

We greatly appreciate your kind words and your decision to take the time to share your experience with us. Your continued support and trust mean the world to us.

We take immense pride in maintaining high standards when it comes to our customer service. It is always our aim to provide remarkable assistance, such as that provided by Joe, to ensure your satisfaction at every step of your shopping journey.

In conclusion, our dedication to consistent excellence in service is unwavering. We believe in creating a delightful shopping experience for every customer, every time. Your review is a testament to this commitment. Thank you once again for your positive feedback.

Regards,
Customer Experience Team”


Verified
5/5

2024-06-18

They did good and the service was fast

"Best place I’ve seen in a while that you could order from"


Rep reply posted 2024-06-19
A rep from 1stopbedrooms, 1stopbedrooms, has responded:

“Dear Customer,

Thank you for taking the time to share your glowing 5-star review. We truly appreciate your engagement and couldn't be happier to hear about your positive experience with us.

At our establishment, we have an unwavering commitment to delivering the highest level of service to all our customers. Our dedicated team strives to exceed expectations, maintaining a strong focus on quality, efficiency, and overall customer satisfaction.

Your feedback strengthens our narrative of consistent excellence in service. We look forward to continually demonstrating our commitment to superior service and ensuring your experiences with us are nothing short of the best.

Thank you once again for your kind words. We can't wait to serve you again soon!

Regards,
Customer Experience Team”


Verified
5/5

2024-06-18

Great customer service!

"Every step in ordering online and verifying my order as well as arranging for delivery has been awesome. Seamless process! "


Rep reply posted 2024-06-18
A rep from 1stopbedrooms, 1stopbedrooms, has responded:

“Dear Customer,

We are delighted to read your heartening feedback and appreciate your time taken to share this. Your engagement is vital to us.

It is our commitment to ensure a seamless and exceptional customer journey at every interaction. We tirelessly work to uphold these high standards, as we believe that our customers deserve nothing but the best.

In closing, your kind words reaffirm our continuous pursuit of excellence in service. We look forward to offering you the same level of exemplary customer experiences in the future.

Thank you once again for your acknowledgement.

Best Regards.
Customer Experience Team”


Verified
5/5

2024-06-18

AshleyDining bench

"Great prices, super fast shipping"


Rep reply posted 2024-06-18
A rep from 1stopbedrooms, 1stopbedrooms, has responded:

“Dear Customer,

First of all, we truly appreciate your time and effort to share your experience with us. It's always a pleasure to hear from happy customers like you.

We sincerely thank you for your engagement. Your feedback not only helps us but also helps other customers to have a better understanding of our services.

Our team is committed to providing an exceptional customer experience, maintaining high standards in every aspect of our operations. We constantly strive to exceed expectations and deliver the best possible service.

Your review reaffirms our belief that we are succeeding in our mission. We promise to continue offering the same high level of service that you've come to expect from us.

Thank you once again for your kind words and we look forward to serving you in the future.

Best Regards.
Customer Experience Team”


Verified
4/5

2024-06-18

Helpful & friendly

"Everyone has been friendly & helpful in the transition of purchasing and delivering my lingerie dresser"


Rep reply posted 2024-06-18
A rep from 1stopbedrooms, 1stopbedrooms, has responded:

“Dear Customer,

We greatly appreciate you taking the time to share your positive experience with us. It's always a pleasure to hear from our valued customers.

Your kind words are a testament to our unwavering commitment to provide exceptional service, from the moment of purchase through to delivery. Our team strives to ensure a seamless and enjoyable experience for every customer.

We pride ourselves on our reputation for consistently delivering above and beyond. Thank you once again for acknowledging our dedication to service excellence. We look forward to serving you again in the future.

Best Regards,
Customer Experience Team”


Verified 1stopbedrooms Shopper
Verified
5/5

2024-06-17

Great customer service!!

"We are looking forward to our new living room set!!! "


Verified
5/5

2024-06-17

Dining set

"I ordered a dining set over the phone with Raymond, he was very helpful and informative, I had a great experience!"


Rep reply posted 2024-06-18
A rep from 1stopbedrooms, 1stopbedrooms, has responded:

“Dear Customer,

Firstly, let me express my gratitude for taking the time to share your thoughts. Your engagement is truly appreciated and your feedback is invaluable.

Your experience resonates with our firm commitment to deliver superior customer service. Every interaction with our customers is an opportunity for us to demonstrate our unwavering dedication to their satisfaction. We're proud that Raymond exemplified this ethos during your phone order.

In conclusion, your review reaffirms the consistency of our efforts in maintaining service excellence. We thank you again for your kind words and look forward to continually exceeding your expectations in the future.

Best Regards,
Customer Experience Team”


Verified
5/5

2024-06-17

Kind and Helpful Customer Service

"We had a slight issue with our order. Customer service was very helpful and kind as we fixed the issue. "


Rep reply posted 2024-06-18
A rep from 1stopbedrooms, 1stopbedrooms, has responded:

“Dear Customer,

Firstly, I would like to express my appreciation for your time and effort in sharing your experience. We deeply value your feedback as it helps us continue to serve all our customers with excellence.

Our team is passionately committed to providing impeccable service, and it's heartening to hear that you felt supported during your interactions with us. We pride ourselves on our unwavering dedication to customer satisfaction, a core value that is deeply ingrained in our company culture.

In conclusion, we remain steadfast in our mission to deliver consistently exceptional service. We look forward to creating more positive experiences for you in the future.

Best Regards.
Customer Experience Team”


Verified
5/5

2024-06-17

Definitely telling everyone about this place!!!!

"Im getting the same exact awesome furniture for a fraction of the cost. Customer service contact is top tier also. One stop shop! The selection is outstanding and you have so many options as well as the option to have it delivered and put together. As a first time buyer I would strongly recommend this site to anyone looking to purchase great quality furniture."


Rep reply posted 2024-06-18
A rep from 1stopbedrooms, 1stopbedrooms, has responded:

“Dear Customer,

We appreciate you taking the time to share such thoughtful feedback. Your engagement is invaluable and it's wonderful to know you had a positive experience.

Our mission has always been to ensure top-tier customer service, providing an array of options and seamless delivery. Your satisfaction speaks to our unwavering commitment to maintaining these high standards.

The team is thrilled to hear of your strong recommendation, further affirming our dedication to consistent excellence in service. We look forward to continuing to meet and exceed your expectations.

Best Regards.
Customer Experience Team”


Verified
5/5

2024-06-17

I was able to get answers without much hassle!

"I called customer service to cancel an order and was able to adjust my order so that I could continue to keep my purchased items."


Rep reply posted 2024-06-18
A rep from 1stopbedrooms, 1stopbedrooms, has responded:

“Dear Customer,

We sincerely appreciate you taking the time to share your experience with us. Your feedback is invaluable in helping us understand how we are performing in the eyes of those we serve.

Our team is deeply committed to providing the highest standard of customer service. We firmly believe that every interaction is an opportunity to uphold these standards and create a positive customer experience.

We are proud to say that our consistent dedication and commitment to service excellence is what sets us apart. We will continue to work tirelessly to exceed expectations and deliver the quality service our customers have come to know and trust.

Thank you once more for your kind words and support.

Best Regards.
Customer Experience Team”


Verified
5/5

2024-06-16

Excellent customer service

"Spoke with Joe on shipping issues. He was extremely helpful and professional "


Rep reply posted 2024-06-18
A rep from 1stopbedrooms, 1stopbedrooms, has responded:

“Dear `customer`,

We sincerely appreciate the time you've taken to share your feedback with us. Your engagement is invaluable in maintaining our vibrant community and we are truly thankful for it.

As a company, we firmly believe in setting the bar high when it comes to customer service, and we're thrilled to hear about your positive experiences. Our team consistently works to embody professionalism and helpfulness, always striving to deliver an exceptional experience for our valued customers.

In perpetually upholding these high standards, we aim to reaffirm our commitment to delivering service excellence. This is not a one-off instance but rather a testament to our ongoing dedication.

Thanks again, for your kind words. We look forward to continually serving you with the same standard of excellence that you've come to expect.

Best Regards.
Customer Experience Team”


Verified
5/5

2024-06-16

Big Savings

"Found two sofas and an ottoman that we wanted at a local furniture store. We stumble across one bedroom and saw the same sofas and ottoman for over $500 less including delivery fee. We just received them yesterday. They were wrapped securely and although we had to wait four weeks for delivery, it was well worth the wait. Already looking for my next purchase"


Rep reply posted 2024-06-18
A rep from 1stopbedrooms, 1stopbedrooms, has responded:

“Dear Customer,

We deeply appreciate you taking the time to share your delightful shopping experience with us. Your feedback is invaluable and helps us continue to deliver the best service to all our customers.

Our team is committed to upholding the highest standards of service, ensuring every customer finds what they are looking for, at prices that are hard to beat. We take great pride in our product quality and competitive pricing, making sure each piece of furniture not only meets but exceeds your expectations.

Thank you again for choosing us and for your kind words. We look forward to continuously providing you with excellent service, proving time and again that we are the premier choice for your furniture needs.

Best Regards.
Customer Experience Team”


Verified
5/5

2024-06-16

Great Customer Service

"Had to call to verify shipping information. The agent I spoke with was pleasant and very knowledgeable!"


Rep reply posted 2024-06-18
A rep from 1stopbedrooms, 1stopbedrooms, has responded:

“Dear Customer,

We greatly appreciate you taking the time to share your experience. Your engagement with our team and feedback are truly valued.

We pride ourselves on providing exceptional customer service and are thrilled to hear that our agent was able to assist you in a pleasant and knowledgeable manner. This reflects our unwavering commitment to excellence in all areas of our operations.

In our company, we believe every interaction is an opportunity to build positive relationships with our customers, consistently delivering the highest standard of service. We're delighted to have been able to exemplify this during your recent interaction.

Thank you again for your positive feedback. We look forward to continuing to provide you with the quality service you've come to expect from us.

Best Regards.
Customer Experience Team”