"I love my new couch. It’s comfortable it’s pretty and the price was way better than if I would’ve walked into an Ashley‘s furniture store and bought one."
"The ordering and delivery process was so easy. It took a couple of weeks for the couch to be delivered, which we anticipated due to our rural location, but everyone was very responsive and helpful. We love our couch! The quality is really nice and it looks great in our living room."
“Dear Customer,
We truly appreciate you taking the time to share your feedback with us. Your engagement contributes to our understanding of what our customers experience and value.
At our company, we are committed to ensuring each customer's experience is seamless and enjoyable, from the moment an order is placed to the moment it arrives at your doorstep. We take pride in the unwavering high standards we have established in customer service.
In conclusion, our mission is to consistently provide excellent service that exceeds expectations. We're thrilled to hear that you're enjoying your new couch and we look forward to serving you again.
Best regards,
Customer Experience Team”
"I always search for better prices and 1stopbedrooms.com was the best. The company was very professional. I will use them again
Scott"
“Dear Customer,
We appreciate you taking the time to share your experience with us. Your engagement truly aids in enhancing the trust and connection we have with our clients.
Our commitment to delivering top-notch service remains a priority. We take pride in demonstrating professionalism in every interaction, ensuring a seamless experience for our valued customers.
In conclusion, we strive to maintain our reputation for excellence, consistently offering unparalleled service and unbeatable prices. We look forward to serving you again in the future.
Best regards.
Customer Experience Team”
"I was afraid to order this set online without seeing it in person. I am so glad I placed the order online. This set is beautiful and very easy to put together. "
“Dear Customer,
We appreciate you taking the time to share your experiences with us. Your generous feedback is invaluable and helps us continue to strive for excellence.
We are committed to providing our clients with exceptional service and products that surpass their expectations. It’s always gratifying to hear when we've achieved that and delivered a seamless online shopping experience.
In every transaction, we aspire to maintain our high standards of quality and service. Your satisfaction is a testament to our team's unwavering dedication to this goal.
We will continue to uphold our commitment to excellence, assuring our customers can trust us to exceed their expectations every time.
Thank you once again for your kind words.
With gratitude,
Customer Experience Team”
"I give 1Stopbedrooms 5 plus stars! The price was well below the retail price at Ashley Home Furniture. In addition, the communication was amazing. I knew the status of my purchase every step of the way. The delivery was seamless as well. I will definitely be returning. keep up the good work!"
“Dear Customer,
We're overjoyed to read your encouraging words! Your engagement and feedback are incredibly valuable to us.
Maintaining a seamless shopping experience, from browsing to delivery, is a cornerstone of our service. We pride ourselves on our consistent communication and competitive pricing, ensuring our customers are always in the loop and get the best value possible.
Your satisfaction is a testament to our persistent pursuit of service excellence. We look forward to continuing to exceed your expectations in the future. Thank you again for your kind words and your trust in us.
With gratitude,
Customer Experience Team”
"Great website and the whole online shopping experience and follow up has been very smooth."
“Dear Customer,
Firstly, we'd like to extend a heartfelt thank you for your engagement and taking the time to share your experience with us.
Your feedback is a testament to our team's dedication to providing seamless online shopping experiences. It is our unwavering commitment to ensure the highest standards of customer service are met, and your kind words affirm the hard work we put in every day.
In conclusion, we continually strive to excel in our service, maintaining a smooth and efficient process for all our valued customers like you. Thank you once again for acknowledging our efforts. We're thrilled to have met your expectations and look forward to serving you again soon.
Best Regards,
Customer Experience Team”
"Simon was great. Very knowledgeable.
Straight forward. Very professional.
Good pricing. Nothing was a problem.
Should get my order promptly. Thank you Simon "
“Dear Customer,
Firstly, we want to extend our gratitude for taking the time to share your positive experience with us. Your engagement is a vital part of our continuous growth and understanding of our client's needs.
We take immense pride in maintaining unwavering high standards in customer service. Our team, led by dedicated professionals like Simon, always strives to provide clear, knowledgeable, and professional service coupled with competitive pricing. It's our commitment to ensure that every interaction with us is a seamless and rewarding one.
In conclusion, your review is a testament to our consistent dedication to excellence in service. Our team will continue working diligently to exceed expectations and ensure an outstanding experience for all our valued clients.
Thank you once again for your kind words and support.
Best Regards.
Customer Experience Team”
"Everything went great! Everyone I communicated with was wonderful and very helpful. Kept in touch with me and answered everything I had questions about!"
“Dear Customer,
Firstly, we want to extend our deepest appreciation to you for taking the time to share your experience with us. Your feedback is invaluable.
We are delighted to hear about your positive interaction with our team. As a company, we take immense pride in delivering top-notch customer service, and it’s our dedicated staff that allows us to maintain such high standards. We believe that every query deserves a thoughtful response and personalized attention, and we're committed to providing that at every interaction.
Our unyielding commitment to excellence is what defines us. Reviews like yours remind us of our constant pursuit to exceed customer expectations, and they reaffirm that our efforts are being recognized.
Thank you once again for your kind words - they are a testament to our unwavering dedication to providing exceptional service. We look forward to serving you again with the same high standards of customer care.
Best Regards.
Customer Experience Team”
"The process was very easy, will recommend you to my friend and family."
“Dear Customer,
Firstly, we'd like to extend our heartfelt appreciation for your engagement and taking the time to share your positive review.
Your feedback serves as a testament to our steadfast commitment to providing an effortless experience for all our patrons. We take pride in maintaining the highest standards of customer service, ensuring every interaction with us is seamless and satisfactory.
In conclusion, your endorsement reflects our consistent dedication to service excellence. We're delighted to hear you'll be recommending us to your friends and family, and we promise to continue delivering the same top-tier service that you've come to associate with us.
Thank you once again for your kind words.
Warm Regards.
Customer Experience Team”
"3rd time I have bought lounge chairs for different areas of our facility. They’re sturdy, wide and built for all…..Thx"
“Dear Customer,
Thank you for taking the time to share your thoughts and experiences with us. We are always delighted to hear from our esteemed customers like you.
Your continued patronage and positive feedback are a testament to our unwavering commitment to providing superior quality and service. We pride ourselves on delivering products that are not only sturdy and versatile but also designed to meet diverse needs, just as you've highlighted.
In conclusion, we are pleased to know that we've consistently met your expectations with our lounge chairs. We see this as a reflection of our enduring promise to offer excellence at every touchpoint of your journey with us. Thank you once again for your trust and support.
Sincerely,
Customer Experience Team”
"Transaction online was seamless… received communication in a week and product followed a few days later . Thanks "
"Easy navigable process to verify address for shipping and delivery. Excellent in answering questions and helping me through the delivery!!"
“Dear Customer,
We're thrilled to acknowledge your supportive feedback. Your engagement and participation are greatly valued, and we are sincerely thankful for your time to share your experience.
As a company, we are unwaveringly committed to maintaining the highest standards in customer service. It's our mission to ensure every interaction is seamless, efficient, and leaves our customers feeling fully supported throughout their journey with us.
Your review serves as a testament to the continuous dedication we invest in ensuring our service remains nothing short of excellent. It's always gratifying to hear when we've met, and hopefully exceeded, your expectations.
Thank you once again for your kind words, and we look forward to continuing to provide you with the superior service that you so rightly deserve.
Best regards,
Customer Experience Team”
"I ordered and paid for a desk in Sept 2023. Arrived 3 months later in December 2023, arrived damaged, broken, missing parts. Here we are - Still June 2024, no working desk, broken parts, door, drawer... Paid a lot of money for this, no one will help, no one takes my calls. Scammed me out of over $2,000 and won't send a fixed item, or a working product...."
“Dear Alex,
We apologize for the inconvenience you've encountered with your recent order. We're currently investigating this matter internally to ensure a prompt resolution.
Your satisfaction is our priority, and we're committed to addressing this issue as soon as possible.
Thank you for your patience and understanding.
Best regards,
Customer Experience Team”
"From the first phone call to the final delivery the furniture purchase was easy and went smoothly. We are waiting for legs for the love seat, but everything else was delivered and looks nice in our home. Thank you so much."
"When I purchased my order, I was told that it would ship by May 27, 2024.
It's now June 3, and they have not shipped my order.
Customer Service is supposed to be open until 6 p.m. eastern. I called at 5:45 p.m., and they were already closed."
“Dear Thomas,
Thank you for bringing this to our attention. We apologize for any inconvenience caused by the delay in shipping your order. Our customer service hours are indeed 9 a.m. to 6 p.m. Eastern Standard Time (EST). However, please note that this corresponds to 2 p.m. to 11 p.m. Greenwich Mean Time (GMT).
Your order was shipped out on 06/04 and we had a delay in having the freight pick up the order which delayed the shipment for a few days.
We regret any confusion caused by this discrepancy.
Kind regards,”
A rep from 1stopbedrooms, 1stopbedrooms, has responded:
“Dear Customer,
We sincerely appreciate your time spent sharing your thoughts. Your engagement is what helps us grow and evolve, ensuring we continue to deliver the best possible experience.
At the heart of our commitment is a dedication to superior customer service, grounded in the belief that every individual deserves an enjoyable and seamless buying journey. We take pride in ensuring that we uphold these high standards consistently, with every interaction and every purchase.
In every aspect of our service, from the quality of our products to the value we offer, our goal is to delight and exceed expectations. We are grateful for the trust you have shown in us and look forward to serving you with the same degree of excellence in the future.
Warm Regards,
Customer Experience Team”