"This is the second time we are ordering, and I will be ordering again. "
"Easiest to design and order "
"Horrible services, Placed two orders both had issues and the service I got was terrible and very unprofessional. The live chat takes over 10 mins to get the first response and then they don't actually have any real information. They kept closing my support tickets when the issue wasn't resolved. For one order I ordered a swirl color, nowhere in the process of the order was there a disclaimer that the colors may mix, instead of two distinct colors as shown in the proof I got one from them blending. at first, they refused to fix it as they said it's in the t&c that they cannot guarantee a color but as I never saw or was requested to sign the t&c and nowhere on the order those it say that they relented and re-did the order. On my second order which I have yet to receive (Was ordered 2 months ago) It took over a month for them to resolve an artwork issue, they kept sending wrong proofs even when I send them exactly what I wanted proof and exact wording. They wanted to charge me for the new proofs that they kept screwing up as well! I requested a refund and to make the ticket into an official complaint, both were ignored, the ticket closed and since the order shows as in production but not shipped. it's been a month. I would stay far away from this site. "
"I just placed my first order and it was so simple and easy. I appreciate that."
"Despite paying extra; delivered late. Just received call from Trevor who refunded 15% of the shipping price - very appreciated."
“Hello Trixie,
We apologize for any inconvenience caused. Please allow us to clarify the time-frames; Per agreed terms, "Cut-off time for next-day production on all orders is 10 AM. Orders placed before cut-off time will enter into production the following day." This means that orders placed before 10 AM will enter into production the NEXT day; orders placed AFTER 10 AM will enter into production the FOLLOWING day (which is 2 business days later from the day order is placed). Note that customers can always choose and pay for RUSH (Same Day) production. Please be noted that your order was placed on Sep 14, 2018 at 12:34:37 with Rush Production (3 Days) and Rush Shipping (2 Days). This allows us a total of 5 business days to produce and deliver the order. All production and shipping days are in business days, as per agreed terms. September 15 & September 16 were non-business days (Saturday, Sunday). You placed the order on 9/14 after cut-off time, it started production from 9\18 and was delivered on 9/24 which is the 5th Business day being 9\24. As such we cannot deem your order as late. We hope we were able to clarify the matter. Nonetheless, we humbly apologize for any inconvenience caused and we have thus offered to a partial refund of 15% on the shipping fees. Please feel free to get back to us via the ticket if you wish to opt for this refund. Thank you and have a nice day ahead.
Regards,
24hourwristbands.com.”
"I had a few questions about a current promotion being offered. The CS agent, Austin, helped me quickly, easily, and with pleasure. He also ensured that the promotion that was being offered was credited to my account which I had overlooked initially. I will definitely order from them again!"
"I ordered koozies and after looking at the proofs I wasn't happy with what I had selected. After speaking with Arnold, he was able to help me change the order and got a new proof sent over in less than a half hour! We are still going to receive in order within our deadline! Great customer service!!!"
"My husband is fighting cancer and this has been our mantra from the very beginning: "GOD HAS THIS!" We have shared wristbands with other cancer patients as well as family, friends and complete strangers. These bands lift God and gives us courage and strength trusting that God truly has this. This is the third or fourth time I have ordered this very same wristband. They are awesome. Many have asked where I got them and I always share your site. Thanks for providing this service to us and so many. We are very appreciative."
"I ordered yesterday and thought I was getting 100 wrist bands for $50 plus 100 free wrist bands. I had a promo code for $5 off for your purchase if you give them your email. So my total was $45. I choose free shipping. Put my credit card info in and checked out with $45 being the total amount due. Today I looked at my bank statement and was charged $60. I called and they said that it was a $15 processing fee for the 100 wrist bands. I didn't see that part but found it today. What makes me upset is that at check out I was told it was $45 and I doesn't show that they add a $15 process fee when you check out. They scam you!!! Very sad and wont order from them again."
“Hello Jamie,
We apologize for any confusion caused. As explained by our representative previously, please note that you had selected the 100 promotional bands for your order. Although the customization and production for the 100 extra is FREE, there is a shipping/handling fee that adds to the overall total for the bands. This is also disclaimed on the very page where customers order the wristbands. The disclaimer states, "100 free wristbands are available to orders of 100 silicone wristbands or more. However, a handling fee of $15 (for ¼ inch, ½ inch, and ¾ inch wristbands) or $20 (for 1 inch, 1.5 inch, and 2 inch wristbands) will apply." Thus, we do indeed disclaim this on the website. Nonetheless, we apologize for the confusion. We hope this clarifies the situation. Your order has entered production and will proceed accordingly. We hope you will like the products. Thank you.
Regards,
24hourwristbands.com.”
"A large number of options with great bulk pricing and seamless ordering!"
"I ordered wristbands for my company for an event one full month in advance. The estimated arrival date they quoted was October 3rd. I went through with the order thinking that was plenty of time. Even if they were a couple days late (considering it's an estimation) they would be in time for the event on the 14th. It is now the 12th and they are telling me they won't be here until the 16th. I tracked the package and it's in Japan right now. So now I have wristbands that will be at my doorstep two days after the event I needed them for and the event name is on them so I cannot use them for anything else. They are telling me "it is out of their hands" and "I should have told them I was on a deadline." Their production takes way too long, their quoted estimations are way off and their customer service is horrendous."
“Hello K Folsom,
We apologize for any inconvenience or confusion caused. Please note that you have selected STANDARD time-frames with China customization options. Per agreed terms, "Standard Production time – Our Standard Production time is typically 7 business days. Standard Production time is "estimated" and your order will not be considered late if production has exceeded 7 business days. If for any reason, the order was placed during one of our Chinese Holiday Production breaks, Standard Production can be delayed up to an additional 7 business days. Standard Production and Standard Shipping are only estimated schedules and are not guaranteed to meet deadlines. " Generally, if customers have any specific in-hands delivery date, we recommend that they choose rush production & rush shipping. Your order was already shipped out on 10/9 as per the standard selection chosen in the invoice. You contacted us on 10/10 stating your deadline. Please note that as the order had already shipped by then, there was little that could be done from our end. As standard time-frames were chosen, your order cannot be considered late. We hope we were able to clarify.
Regards,
24hourwristbands.com.”
"I placed an order and then decided to change it the next day! I chatted with Arnold who was able to help me flawlessly! I highly recommend this company for their customer service!"
"WE have our fundraising at our Institution and we are very grateful for the professionalism and courtesy afforded. Very efficient, respectful and courteous customer representative! Mr. Devon deserved to be promoted to the next higher rank and I want to congratulate him for the great job well done!
Mr. Devon, thank you and we appreciate all the help!
We highly recommend this!"
"Great customer service, great prices (Free Shipping), easy design options, love that they give you the option to have product made in US or China shows how unfair it is for manufacturing in US. I chose to have our product made in the USA!"
"$200 on cheap tote bags. The totes I ordered were described as a certain size on their website and the product I received is undersized. In regards to the sizing, had "slight variations and imperfections" been stated on their website I would have been prepared, or I wouldn't have ordered this particular product. Do yourself a favor and give a local company your time and money.
Their website states that the tote bands I ordered are 13.5"(W) x 14.5"(H) with 20" handles. The product I received was 13"(W) x 14" (H) with 17.5" handles.
These were supposed to be handouts for an event where people will be buying a lot of vinyl LPs. These bags literally only fit one LP per bag. I'm extremely unhappy and their "Customer Service" says there's nothing they can do to correct the issue or compensate me for the money I, apparently, have wasted. I have ordered other products and have been happy with them, but after this I will spend my money elsewhere."
“Hello Krystal,
We regret to hear that the products did not meet your full expectations. Please be noted that the size of the tote bags stated are approximately 13.5"(W) x 14.5"(H). As the sizes are approximates, they may vary and can be slightly smaller or larger than stated. Per agreed terms, note that the products we carry are intended purely as promotional items; therefore products that may have minor visual imperfections should not be considered as defective or flawed items. Variations in raw materials, molds, production equipment and melting temperatures may also result in variations of size, shape, engraving, font, color, pock marks, etc. These conditions are within acceptable industry standards. Thus, kindly note that such minor variations or imperfections will exist in promotional products and cannot be considered a defect as per agreed terms. As the order was made as per policies, we had to thus respectfully decline your claim of defect. Nonetheless, for your dissatisfaction, we are willing to provide a 10% refund on the order. Feel free to contact us back to opt for the offer. Thank you and have a nice day ahead.
Regards,
24hourwristbands.com.”
"Purchased some temporary tattoos for school sports and they were a hit! Our PTO is purchasing more. Great quality items and super fast shipping. Very happy with our first purchase and looking forward to doing business with this company again. Glad that we have an option for USA production. Happy to pay the extra penny."
A rep from 24HourWristbands, 24hourwristbands, has responded:
“Hello Aya,
Please accept our sincerest apologies for any inconvenience you may have faced with your order with us. Per the order records, we see that both the items on the order was on hold due to artwork issues. The art issue on item 1 was resolved and the proof approved, due to which it could be shipped out accordingly. After the art issue on item 2 was resolved a proof was sent which was disapproved with the comment "The art is not in the right place, the spacing is incorrect". Item 2 was thus placed on hold and a support ticket, which also sent automated calls, was sent to you requesting specific instructions regarding how you wanted the artwork. After which 2 revised proofs were sent which were consecutively disapproved, until the 4th proof was sent and approved. Please note that the proofing process is separate from the production & shipping process and thus may add several days to the overall order timeline as stated in te agreed upon terms. We have duly sent and resent revised proof to ensure that our customer is fully satisfied with the design that would be customizing their desired product. We humbly apologize for all the back and forth and hope you understand; furthermore, we appreciate your cooperation exceedingly. Your order will soon conclude production and be shipped out. Thank you.
Regards,
24hourwristbands.com.”